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Discussion starter · #62 ·
Just got this email from Jeff @ Volvo Corporate:

The XC40 Recharges being held at the port are beginning to be released as of today. Volvo Cars Seattle will be in touch with you as soon as they receive your Recharge to schedule delivery. In the meantime, I will reach out to you as soon as I have been informed that your vehicle has cleared the port and has been loaded onto a transport.


Med vänliga hälsningar!

Yours Sincerely,

Jeff
Volvo Consumer Relations Center
 
Just got this email from Jeff @ Volvo Corporate:

The XC40 Recharges being held at the port are beginning to be released as of today. Volvo Cars Seattle will be in touch with you as soon as they receive your Recharge to schedule delivery. In the meantime, I will reach out to you as soon as I have been informed that your vehicle has cleared the port and has been loaded onto a transport.


Med vänliga hälsningar!

Yours Sincerely,

Jeff
Volvo Consumer Relations Center
Also, I love how "Jeff" is so much more responsive to you all than he is to me. I don't just get these updates. I always have to reach out to him.
 
Also received this from my dealer! It's real, folks! Cars are on their way!

...but some less-than-ideal news on a few of the features, but whatever. I can get by with the bluetooth connection to the phone for a while, and the other stuff are nice-to-haves IMO.

View attachment 567
So a car the car isn't being delivered as to their spec, yet no talk of compensation or anything?
Still excluded from their lower .99% interest and not A-Plan eligible. oye.
My dealer is going to have to have a fun conversation with corporate over this one.
 
So a car the car isn't being delivered as to their spec, yet no talk of compensation or anything?
Still excluded from their lower .99% interest and not A-Plan eligible. oye.
My dealer is going to have to have a fun conversation with corporate over this one.
"We are doing everything within our control to ensure the customer experience is as flawless as possible." -- Now that is good comedy right there.
 
Also received this from my dealer! It's real, folks! Cars are on their way!

...but some less-than-ideal news on a few of the features, but whatever. I can get by with the bluetooth connection to the phone for a while, and the other stuff are nice-to-haves IMO.

View attachment 567
I'm somewhat confused as to the reason for the delay for the release. The impression was a software issue that had not included
Sirius radio
Volvo On Call App
Care key speed limiter.

It appears that none of these software updates are to be installed and the release is being authorized.

I took possession of the Recharge two weeks ago and from what I can surmise, there is no difference or update that has occurred now that there is a release date.

On wonders if the software issue is complex enough that they have decided to allow a release and will do the fix at a later date.

For the moment, I use Sirius from my cell phone blue tooth.
 
Also received this from my dealer! It's real, folks! Cars are on their way!

...but some less-than-ideal news on a few of the features, but whatever. I can get by with the bluetooth connection to the phone for a while, and the other stuff are nice-to-haves IMO.

View attachment 567
I'm pretty sure this counts as a failed launch. Even the crappiest of current cars have satellite radio from the start.
 
I'm pretty sure this counts as a failed launch. Even the crappiest of current cars have satellite radio from the start.
I think its cause its using Google Auto or something. So they didn't realize what would and wouldn't work. That being said its weird that even wired CarPlay doesn't work. Has anyone who has one tried to see if it works?
 
I'm pretty sure this counts as a failed launch. Even the crappiest of current cars have satellite radio from the start.
Im okay no SiriusXM - the Volvo On Call App is the bigger issue for me along with Apple Car Play.
Android Automotive can't be that far behind on enabling it. If it was 2022 for wireless - sure - but i would expected wired to work on delivery.

Volvo has known this car was coming and couldn't get their app updated by launch?
 
Im okay no SiriusXM - the Volvo On Call App is the bigger issue for me along with Apple Car Play.
Android Automotive can't be that far behind on enabling it. If it was 2022 for wireless - sure - but i would expected wired to work on delivery.

Volvo has known this car was coming and couldn't get their app updated by launch?
Yeah, I agree. I would really like the app to work.
 
I think its cause its using Google Auto or something. So they didn't realize what would and wouldn't work. That being said its weird that even wired CarPlay doesn't work. Has anyone who has one tried to see if it works?
Car play doesn't connect. On opening the app, it notes to go to setting in the car and sync the car to the keys to the phone.

The key sync fails.....and the app turns off.

Which is interesting as the key fob syncs to the car for starting and remembering your account and settings.

But, it doesn't work with the app.....
 
Car play doesn't connect. On opening the app, it notes to go to setting in the car and sync the car to the keys to the phone.

The key sync fails.....and the app turns off.

Which is interesting as the key fob syncs to the car for starting and remembering your account and settings.

But, it doesn't work with the app.....
Bummer! Anyone have any new info today? I emailed my dealer yesterday and they have not gotten back to me.
 
Im okay no SiriusXM - the Volvo On Call App is the bigger issue for me along with Apple Car Play.
Android Automotive can't be that far behind on enabling it. If it was 2022 for wireless - sure - but i would expected wired to work on delivery.

Volvo has known this car was coming and couldn't get their app updated by launch?
I've "suffered" through a decade of terrible head units on my Subarus...so I'll probably be OK lol.
 
Bummer! Anyone have any new info today? I emailed my dealer yesterday and they have not gotten back to me.
Nothing from my dealer yet - plan to bring in the original PDF configuration that highlights Volvo On Call w/ Smartphone Integration | FM & Sirius Satellite Radio within the included features.
 
This whole experience has been ridiculous. Volvo doesn't seem to have much respect for their customers. Customer support gives bogus answers; they didn't know if the plug was a Type 1 (in USA) or Type 2. I had to find that out for them. I agree that the real problem was probably not the app, but the issue that caused the recall. It is a shame they don't feel the need to be honest with us. Most of us are grownups that can handle a delay, but keeping us in the dark and feeding us poop is insulting and unprofessional.
I actually couldn't care less about Sirius radio. In the past when I had it, I found it nearly impossible to cancel, so I will do without it.
What the heck is CarPlay?
 
This whole experience has been ridiculous. Volvo doesn't seem to have much respect for their customers. Customer support gives bogus answers; they didn't know if the plug was a Type 1 (in USA) or Type 2. I had to find that out for them. I agree that the real problem was probably not the app, but the issue that caused the recall. It is a shame they don't feel the need to be honest with us. Most of us are grownups that can handle a delay, but keeping us in the dark and feeding us poop is insulting and unprofessional.
I actually couldn't care less about Sirius radio. In the past when I had it, I found it nearly impossible to cancel, so I will do without it.
What the heck is CarPlay?
Honesty and transparency is key, but yet again Volvo forgets that the new consumer can just Google anything and get more information then what is provided.
I had to have the dealer pull out the cable when I did my test drive - even their dedicated EV specialist didn't know. From what I saw comes with a 120v standard outlet whip and a 14-50 outlet whip, that you can change on the charge box.

SiriusXM - their Customer Service is terrible and glad I got to cancel when I sold my car earlier this year.
CarPlay - the ability to plug in your iPhone and have your iPhone take over the infotainment with apps from your iPhone.
 
Just got an email to "get my home set up for charging your XC40 recharge". ARRRRGGGHHHH!!!!

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