There is some discussion on other forums that there is a problem with the Volvo on-call software for the new XC40 Recharge vehicles where the trip meter gets reset to zero and other software glitches. Apparently, Volvo may not release the cars until it is fixed in Q2 or Q3 of this year. Anyone else can confirm or correct this?
Seattleman
Can‘t confirm the dates, but I got an email yesterday that my car can’t be delivered until the update.
I also received an email saying that my car is in the port at Newark, but that Volvo is not releasing it until they fix a software problem with the Volvo On Call system. They did not say when this might happen. Hard to believe that they are holding a bunch of cars in docks, but sounds like that is what is happening.
Hopefully things go smoothly in Europe and then they can move on to North America
https://www.media.volvocars.com/glo...5/volvo-cars-initiates-first-ever-over-the-air-software-update-on-xc40-recharge
Volvo Cars initiates first ever over-the-air software update on XC40 Recharge
Feb 25, 2021 ID: 277395
Volvo Cars is rolling out its first ever over-the-air (OTA) software update on the XC40 Recharge, the company’s first fully electric car.
Starting soon, XC40 Recharge drivers in Europe will receive a range of updates, including new features, bug fixes and stability improvements to the car’s infotainment and propulsion systems.
The introduction of OTA updates means that customers no longer have to visit a workshop in order to enjoy the latest software and new, updated features on their electric Volvo.
It also means that a new Volvo is no longer at its finest when it leaves the factory, but keeps improving over time as additional OTA updates are launched.
“The benefits of over-the-air updates are obvious,” said Henrik Green, chief technology officer. “Yesterday you still had to drive to the workshop in order to get the latest updates to your car. Today you simply click OK and your electric Volvo takes care of the rest. It couldn’t be easier.”
Features included in this latest software update are a new base software for the car’s main electronic systems, an increase in charging speed and an improved driving range.
There are also updates to the Android Automotive operating system that powers the car’s infotainment system, as well as an important safety-related propulsion bug fix.
Finally, the software package also includes updates to a variety of items such as Bluetooth connectivity, climate timers, the car’s digital owner’s manual and the 360-degree camera.
The update is available automatically and XC40 Recharge drivers only have to accept the download and installation.
https://www.media.volvocars.com/glo...5/volvo-cars-initiates-first-ever-over-the-air-software-update-on-xc40-recharge
Volvo Cars initiates first ever over-the-air software update on XC40 Recharge
Feb 25, 2021 ID: 277395
Volvo Cars is rolling out its first ever over-the-air (OTA) software update on the XC40 Recharge, the company’s first fully electric car.
Starting soon, XC40 Recharge drivers in Europe will receive a range of updates, including new features, bug fixes and stability improvements to the car’s infotainment and propulsion systems.
The introduction of OTA updates means that customers no longer have to visit a workshop in order to enjoy the latest software and new, updated features on their electric Volvo.
It also means that a new Volvo is no longer at its finest when it leaves the factory, but keeps improving over time as additional OTA updates are launched.
“The benefits of over-the-air updates are obvious,” said Henrik Green, chief technology officer. “Yesterday you still had to drive to the workshop in order to get the latest updates to your car. Today you simply click OK and your electric Volvo takes care of the rest. It couldn’t be easier.”
Features included in this latest software update are a new base software for the car’s main electronic systems, an increase in charging speed and an improved driving range.
There are also updates to the Android Automotive operating system that powers the car’s infotainment system, as well as an important safety-related propulsion bug fix.
Finally, the software package also includes updates to a variety of items such as Bluetooth connectivity, climate timers, the car’s digital owner’s manual and the 360-degree camera.
The update is available automatically and XC40 Recharge drivers only have to accept the download and installation.
So far no recharge drivers have received this... The car has been rolled out to Europe, but the OTA has yet to be spotted...
Found this discussion board through an article about the delay. I tracked my order to the New Jersey ports on the 'CARMEN' and it's been sitting there now for a month. Aggravating. I remember watching a review last year that commented on OnCall not functioning, but surely thought it would be fixed by now.
Customer support and Volvo USA Twitter don't give any timeline. Q1 ends on March 30. (sigh)
Customer support and Volvo USA Twitter don't give any timeline. Q1 ends on March 30. (sigh)
Here’s a news story about the XC 40 delivery delays:
www.theverge.com
Volvo’s first EV is stuck at cargo ports waiting for a software update
It’s not clear when they’ll be released.
Someone on the FB Volvo XC40 Recharge group spotted this. Volvo issued a safety recall of the P8. Drive power may fail due to bug, and software update will fix it. Seems like this is why the cars are being held up. The linked PDFs contain more detailed info:
www.nhtsa.gov
Recalls | NHTSA
Use our VIN lookup tool to check for recalls on your car, or search by make and model. Also, get recall information on car seats, tires and equipment.
Called Volvo Corporate USA. She said she expects this to be resolved "by April", but they are still waiting for guidance from Sweden. I take that to mean April 1.
2021 Volvo XC40 Recharge EVs Are Stuck at Port Due to a Software Bug
The 2021 Volvo XC40 Recharge electric SUV's launch is being marred by some software bugs that are holding up deliveries to customers.
I'm new to Volvo ownership, but bought the XC40 Recharge last week with the expectation of delivery this week. They gave me a VIN and everything. Sold my Macan last Saturday, and now all this. I'd even be okay with it if they would just communicate. As is stands I'm starting to think maybe I'd be better off pulling out of the deal and going elsewhere -- but I know the XC40 is the best option for me. Anybody have updates? Advice? Decent whiskey recommendations?
When my car was delayed, I pushed the dealer to supply a loaner. I drove a 2 year old XC90 while waiting for my 2020 R-Design.
Looks like this is the best source of information related to the recall, though no indication of actual timing (the May date seems unreasonable, but who knows?): Check for Recalls: Vehicle, Car Seat, Tire, Equipment
Also a first time Volvo and first time ev owner. I test drove a xc40 recharge on Friday and bought it on the spot. Seemed so much nicer than the comparable tesla or Hyundai. I was in a different dealer the day before but that had no cars to show. They would order one with a 2-3 month delivery. This dealer had one in stock which I bought. Will be picking it up on Thursday. Reading about all the delays I was very surprised. I'll post again when(if) I get the car.
First EV for me, but long time Volvo owner (2004 XC90, 2010 XC90, 2012 XC60, 2013 XC90), also my first post. I received this email today: I am pleased to inform you that your Recharge has arrived at Port Hueneme (CA). However, at this time, delivery of the XC40 Recharge will be delayed due to a software issue with the vehicles. We are awaiting word from Volvo Sweden on final updates for the cars in the ports. We will inform you once we have more information. I was hoping to have it by the end of March, but now I'm not so sure reading how long others have been waiting. I just can't wait to drive it!
DeDeB, where are you located? I'm in California, too, in the Bay Area. I assume the email was from your dealer, not Volvo customer relations. I have not received confirmation that my car is in Port Hueneme, but I know the ship it was on docked there a week or so ago. I own a 2011 Leaf, so I'm not new to EVs and I owned a 1999 Volvo C70 sports coupe years ago and loved that.
It's very annoying that they have the ability to do the updates at the dealer, but they are holding the cars at the port. That means that even after the update comes through, there will be an additional delay as they transport them from the port to the dealer. I guess maybe the dealerships don't want them sitting on their lot taking up space.
Our Volvo dealer here in Ontario, Canada, just sold us their first-ever BEV, an XC40 P8, following a great test drive in their demo unit. He's been pleasantly forthcoming and communicative regarding ETA:
1. According to the dealer, the car landed in Canada at the port of Halifax late February. It is awaiting software related updates amongst a large rollout project, which will be done right there at the port (whether OTA or onboard he did not know).
2. He advised us to expect delivery of the car by the end of March or early April.
3. I entered the car's VIN thru the NHTSA recalls database (which also applies to all new cars sold in Canada) - it indicated there are no outstanding recalls for the car.
1. According to the dealer, the car landed in Canada at the port of Halifax late February. It is awaiting software related updates amongst a large rollout project, which will be done right there at the port (whether OTA or onboard he did not know).
2. He advised us to expect delivery of the car by the end of March or early April.
3. I entered the car's VIN thru the NHTSA recalls database (which also applies to all new cars sold in Canada) - it indicated there are no outstanding recalls for the car.
I found a dealer who sold me an in stock vehicle that was a demo vehicle. It does not have the software update but everything works except for the app integration and Sirius radio. I accepted the vehicle with the understanding that the software installation was OTA and the dealer stood by the warranty.
I have had the car for one week and no issues.
No other dealer is selling the demos as they don't have any other vehicles to show.
My deal went through without a hitch and Volvo registered the VIN on their web site.
It shows no updates available at present. No VIN recalls.
I have had the car for one week and no issues.
No other dealer is selling the demos as they don't have any other vehicles to show.
My deal went through without a hitch and Volvo registered the VIN on their web site.
It shows no updates available at present. No VIN recalls.
Just got this note below from Corporate Concierge:
I just got out of a meeting with my management team, and I am very happy to report that the XC40 Recharges being held at the port have been scheduled to be released by late March, and delivery is expected to be around the end of March or early April. Your dealer will contact you when the vehicle has been delivered to them so they may schedule delivery to you.
Thank you for your patience with this matter. We wanted to make sure we are delivering a product that meets our quality and safety standards.
I just got out of a meeting with my management team, and I am very happy to report that the XC40 Recharges being held at the port have been scheduled to be released by late March, and delivery is expected to be around the end of March or early April. Your dealer will contact you when the vehicle has been delivered to them so they may schedule delivery to you.
Thank you for your patience with this matter. We wanted to make sure we are delivering a product that meets our quality and safety standards.
I just got the same email - "late March or early April". It's from Jeff in Consumer Relations, not the dealer.
My karma increased 1000x. Vroom picked up my Evoque yesterday and emailed me today that the check is on the way. I will +1 everyone's karma and make this the week!!!!
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