Did they give you a loaner?

 

Yes, they did. The gas version of XC40

 

I would push hard to get an electric XC40 loaner. There's plenty of inventory now.

 

Car has been at dealer since mid May.

Here in Florida I believe that you would qualify for a lemon law return after 30 days of an issue not be rectified.

Check your state's lemon laws, I think that you may have surpassed many states requirements at this point. I'd also consult an attorney.

 

Unfortunately here in SC it is 12,000 Miles or 1 year, whichever occurs first.

 

Even though state attorneys general don’t represent individual citizens, you should contact them. They will issue a letter asking Volvo to follow up. Manufacturers who get letters from AGs tend to respond quickly.

 

I had an issue with my first 2023 C40 (it happened the first week I got the car and after 2 months it only had 800 miles on it) and after being in service for weeks with no foreseeable end, I had a lawyer get involved. Within a few hours of the lawyer sending Volvo corporate a letter and email (email sent at 9 am), I got a call from the dealer at 4 pm telling me to come in and pick anything else on the lot as they are doing a corp assisted trade/buy back.

Highly recommend reaching out to legal for assistance in this.

 

I had an issue with my first 2023 C40 (it happened the first week I got the car and after 2 months it only had 800 miles on it) and after being in service for weeks with no foreseeable end, I had a lawyer get involved. Within a few hours of the lawyer sending Volvo corporate a letter and email (email sent at 9 am), I got a call from the dealer at 4 pm telling me to come in and pick anything else on the lot as they are doing a corp assisted trade/buy back.

Highly recommend reaching out to legal for assistance in this.

I'm sorry to hear about the issues you've had with your 2023 C40, but I'm glad to hear that involving a lawyer helped you resolve the situation swiftly. It's always a good idea to seek legal assistance when you encounter problems with a product or service, especially when it involves a significant purchase like a car.

It's essential to protect your rights as a consumer, and having legal representation can often expedite the resolution process when dealing with corporations. I hope your experience with the replacement vehicle goes much smoother, and you can enjoy your new car without any further issues.

 

Thanks Jesse. Can you share what email your attorney used for the email and what wording he used in the letter?

 

I cannot locate the email to Volvo Corp. However the wording used was a basic legal letter putting them on notice and giving them the opportunity to make it right before we continued to proceed with legal action.

 

I think you mean October 2022?

 

Yes, we bought an 2023 model in October 2022

 

I am so sorry this is happening to you! I am at 10 weeks now … and I thought that was bad. UGH. At least you have a loaner - my dealership did not give me one.

I hope something gets worked out for you soon.

 

Thought I would provide an update for those interested.

As recommended by "consumer affairs" in my state, I sent Volvo Cars USA a "NOTICE OF FINAL OPPORTUNITY TO REPAIR" by email and certified US Mail on 8/25.

On 8/30 Volvo Customer Care sends me an email confirming receipt and telling me they will contact me to set up an appointment to verify the defect. After that, no further communication. I requested an update by email twice since. Nothing. Also an earlier request to call me back was disregarded.

It's been 3 1/2 months since our vehicle was towed to the dealership.

It's disappointing that Volvo doesn't seem to be willing to honor the language in their warranty documentation: "... repairs/diagnosis deemed by the retailer to be covered under warranty will be made within a reasonable period of time during normal business hours."

Looking from the outside in, Volvo rushed to launch a series of EV vehicles to the marketplace without infrastructure and parts supply chain in place to service and repair these vehicles within a reasonable timeframe.

This was our 3rd new Volvo in the past 5 years. Probably our last.

 

For what it's worth I feel your pain. It took me 9 1/2 months (3 1/2 months the first time, 6 months the 2nd time) of my car being in repair before Volvo Australia swapped it for a new one. What annoyed me more isn't the fact it took all that time to repair. It's that in the time they had it, they still couldn't work out what the problem was - and this was with all the overseas engineers and whatever involved.

 

So, out of the blue, I receive a call from dealership that vehicle is ready to be picked up. No prior update from dealer nor Volvo. Perhaps sending that certified letter made Volvo spring into action and actually get the dealership the parts they needed. Fingers crossed we don't need to go back besides regular maintenance.