Hi All,
I have an XC40 recharge purchased in Jan 2025 that I was loving-it’s my first EV. Until a few weeks ago I took a trip out of town and was charging via the cable on plus for RV (that I’ve used many times before without issues). The car suddenly stopped charging and was stuck in yellow/initializing. There weren’t many chargers around so I went to a hotel and tried theirs—that’s where I started getting a red error message. Then I went to 3 other chargers including a DC and Tesla (using adaptor) and all gave error messages. A few times it would briefly look like it was going to charge, then quickly would say error. Bc I was far from home with low battery, I got to ride in a tow truck back home about 100miles. Oh, I should mention my car had 3000 miles and was less than 3 months old. Also, I spent at least an hour with volvo on the phone trying various resets (holding console button, holding defrost button, etc). Also I don’t use a charging schedule.
I took it to the service center Mar 31st. They’ve called me multiple times now saying they think they’ve solved the problem (which it’s never been clear to me what that is) but then the next day they’ll call to say it is no longer accepting a charge. That’s happened 3 times and it’s been over two weeks without my car. Fortunately I have a loaner, but it’s not the same (literally and figuratively). I don’t know what to do or what this issue could be or what recourse (if any) I have. Honestly no matter what happens I’m worried I’m always going to be anxious this could happen again AND I often travel alone to a fairly rural area to visit family so it makes me especially nervous. Any help or advice is greatly appreciated!
I have an XC40 recharge purchased in Jan 2025 that I was loving-it’s my first EV. Until a few weeks ago I took a trip out of town and was charging via the cable on plus for RV (that I’ve used many times before without issues). The car suddenly stopped charging and was stuck in yellow/initializing. There weren’t many chargers around so I went to a hotel and tried theirs—that’s where I started getting a red error message. Then I went to 3 other chargers including a DC and Tesla (using adaptor) and all gave error messages. A few times it would briefly look like it was going to charge, then quickly would say error. Bc I was far from home with low battery, I got to ride in a tow truck back home about 100miles. Oh, I should mention my car had 3000 miles and was less than 3 months old. Also, I spent at least an hour with volvo on the phone trying various resets (holding console button, holding defrost button, etc). Also I don’t use a charging schedule.
I took it to the service center Mar 31st. They’ve called me multiple times now saying they think they’ve solved the problem (which it’s never been clear to me what that is) but then the next day they’ll call to say it is no longer accepting a charge. That’s happened 3 times and it’s been over two weeks without my car. Fortunately I have a loaner, but it’s not the same (literally and figuratively). I don’t know what to do or what this issue could be or what recourse (if any) I have. Honestly no matter what happens I’m worried I’m always going to be anxious this could happen again AND I often travel alone to a fairly rural area to visit family so it makes me especially nervous. Any help or advice is greatly appreciated!