[ChicagoFlyer]

Played around with this for a few hours today, biggest take away are below to get it working on the March 1 2021 Android Patch Level.

Steps are in order for what worked after a few weeks of trying and failing, Android OS phone FYI.

• Setup a new account on the website: https://volvoid.eu.volvocars.com/Account/initaccount?language=en&market=US
• If in the US Market had to enter +1 before area code and number to get that to work
• Download and install the Volvo On Call (VOC) app from the Play Store
• Login with credentials above
• Bring all keys (2 or 3) the dealer provided when getting into your car
• Ensure you have cell service (not tested on wifi) when in the car
• Disable the Bluetooth link on your phone to the XC40, this was important as many things from the VOC app do not work while sitting in the car testing
• In the XC40 Settings > Accounts > Volvo On Call and Add New
• On the VOC App follow the prompts to add your car, we saw a warning the XC40 Recharge wasn't supported yet, yet it works
• Connected the phone VOC app to the car via the VIN and keycode
• Left the car and forget to grab the keys, shockingly you can lock the car from the VOC app with all sets of keys IN THE CAR, thankfully the app let me open the car back up!
• Tested the climate controls, at the moment you can only turn it on and off, it then states "will be ready in approx. 30 minutes", no idea what that means
• Tested the door locks, work perfectly
• Tested what happens when charging, it's unfortunately not much, no way to set when to charge to get discounted over night rates, etc.

YMMV and no guarentees on anything above, but it did finally work for me with the bluetooth off and removing / adding back the phone app, having driving!

 

[SeattleCat]

Nice instructions. Glad they worked for you. Alas they are probably not going to get this beta/alpha software up on most P8.
Still they will probably still be relevant when they get it actually working

Enjoy your voc. I look forward to it for mine one day.

 

[Markus E]

I believe I successfully paired the app with my car. However it doesn’t populate the data. I heard that this could take a couple of days but this is now the 4th day.

 

[Markus E]

Another screenshot

 

[SeattleCat]

That is not called successfully pairing and is where mine ended up and has been stuck at for a long time.
It is in fact a non functioning voc. Be nice when they roll out the working version but that is not today

The population time myth is just another bug. For some folks it works immediately. Others it takes a while. Others it never works. Just bugs. System is working as it is meant to at this point which is it working for a lot of people.

Something to ask Santa for for Xmas.

 

[3738]

Another screenshot

View attachment 968

Welcome to the club man - UGH! I've got this same issue as well as SeattleCat above - my dealer is getting a Volvo tech employee to come to the dealership to help us figure it out. Still waiting to hear when that date may be...

 

[Markus E]

Welcome to the club man - UGH! I've got this same issue as well as SeattleCat above - my dealer is getting a Volvo tech employee to come to the dealership to help us figure it out. Still waiting to hear when that date may be...

Let us know if your dealer could fix it.

 

[Welland canada recharge]

Let us know if your dealer could fix it.

Try signing out of the app on your phone and sign back in - I have had that it then connects and populates.

 

[3738]

Let us know if your dealer could fix it.

Finally fixed! The dealer worked with Volvo and they did Tech Journal 35943: Needed to rest the TCAM and IHU, with a certificate reload.

They had me wait 48 hours to try the pairing and also told me to make sure the phone was not connected to the car. So when they did the reset above, it took all of that connection out and I just removed the connection on my phone as well via the Bluetooth settings in iOS. This morning went into the car with all the keys and successfully paired with the Volvo Cars app and see all the glorious app options and my car now. What a miracle!

 

[SeattleCat]

Wow. It took that much effort to get it working … I hope they can
A) streamline the process
B) share the how with other dealerships

Congratulations.

 

[walnut]

Finally fixed! The dealer worked with Volvo and they did Tech Journal 35943: Needed to rest the TCAM and IHU, with a certificate reload.

They had me wait 48 hours to try the pairing and also told me to make sure the phone was not connected to the car. So when they did the reset above, it took all of that connection out and I just removed the connection on my phone as well via the Bluetooth settings in iOS. This morning went into the car with all the keys and successfully paired with the Volvo Cars app and see all the glorious app options and my car now. What a miracle!

Was your issue The Error Code 0 one, after pairing successfully to the phone but not being able to do anything in the app?

 

[3738]

Was your issue The Error Code 0 one, after pairing successfully to the phone but not being able to do anything in the app?

Yes it was.

 

[LynnRK]

Finally fixed! The dealer worked with Volvo and they did Tech Journal 35943: Needed to rest the TCAM and IHU, with a certificate reload.

They had me wait 48 hours to try the pairing and also told me to make sure the phone was not connected to the car. So when they did the reset above, it took all of that connection out and I just removed the connection on my phone as well via the Bluetooth settings in iOS. This morning went into the car with all the keys and successfully paired with the Volvo Cars app and see all the glorious app options and my car now. What a miracle!

Volvo tech also fixed mine..after Volvo denied there was an issue..I had to send an email to dealership owner before they decided to get the guy to come from Orlando

 

[Beav626]

Ive got a '21 P8 and My VOC was working when I got the car in August. However in September sometime I lost communication with the car and now I can not get VOC to work at all.

Ive Contacted Volvo and they say many things. The App is being fixed, go see your dealer, Reset your car.

Ive reset several times to be able to re pair the car but Im not able to access any of the car functions. I can see a greyed out version of my car and thats it...

Can anyone give me some pointers?

2021 XC40 P8 with a Samsung S21 phone

 

[Paul1117]

VOC does say many things, and a lot of it is somewhere between unhelpful and wrong. Have you done a factory reset? Settings>system>reset options>erase all data (factory reset)

 

[BainbridgeIsland]

Can anyone give me some pointers?

If you haven't already done so, be sure to carefully follow all the steps in this guide (originally written for dealers to set up VOC for their customers). Some important steps like permission settings, and making sure not to delete the app from your phone before un-pairing (otherwise the pairing data gets corrupted & you have to reset everything).

(Note doc used to be a "sticky" post at the top of this forum. Looks like the mods deleted it).

 

[Beav626]

If you haven't already done so, be sure to carefully follow all the steps in this guide (originally written for dealers to set up VOC for their customers). Some important steps like permission settings, and making sure not to delete the app from your phone before un-pairing (otherwise the pairing data gets corrupted & you have to reset everything).

(Note doc used to be a "sticky" post at the top of this forum. Looks like the mods deleted it).

Unfortunately, when the problem first started, I did reset the app (clear cache and storage).

I feel this may have thrown my account into some loop. I can not remove my account at all.

I did reset the car but everytime I add my VOC Email, it pulls up the old data.

 

[SeattleCat]

Car factory reset fixes that loop (I got stuck in that one for a few months). M
The follow the guide and I theory you will be in the 100% (semi) working group

Good luck

 

[walnut]

Factory reset doesn’t fix everything. There are a subset of us where factory reset won’t work, and you have to go into do get the mechanic to do a reset. Reset 2.0. Not sure what it involves but I had to do that before, car was fixed, new update broke VOC and now I gotta go back in, no amount of resets has fixed it

 

[SeattleCat]

Agreed re factory reset it certainly does not fix everything and has a higher time cost than most things.

I suggested it specifically for the “I deleted the app on my phone without deleting the connection” problem. That it does solve.

With the new update have you gone to your car and used voc inside the car (or close) sim it uses brute tooth? That fixes another subset of problems.