Yes, I just got this from another forum.. Thanks SO much. Im on it now! Customer service is getting this! No more bullshit!
Right now I am fuming mad. The service advisor at the dealership and Volvo customer service just got an email. I want to know why this procedure for the transmission was not followed. I never had a car from a manufacture that exhibited such a lack of caring. They literally just dont give a ****. But trust me, they will soon!
Someone said the XC40 isnt on the SPA platform.
Someone said the XC40 isnt on the SPA platform.
I have been emailing customer service and the dealer. I asked the field tech to give me what he said the issue is in writing. He said he had to talk to customer service. Said went to voicemail. He will talk to them though. We will see. I will keep pushing and appreciate your help.Tell them, this is a PROCEDURE developed BY VOLVO, SPECIFICALLY FOR THE VIBRATION ISSUE AND SPECIFICALLY for the XC40 ....... doesn't matter what fkng platform its on!! (it covers FWD and AWD)
I still say the problem is your dealership .... from here on get everything from them in writing, and escalate the issue to VOLVO itself, also in writing. Send them emails, and if you talk on the phone or in person record it.
Here is the email I just got from Volvo. I responded and said I want an email stating exactly what the field tech told me regarding the torque converter. They are all such liarsTell them, this is a PROCEDURE developed BY VOLVO, SPECIFICALLY FOR THE VIBRATION ISSUE AND SPECIFICALLY for the XC40 ....... doesn't matter what fkng platform its on!! (it covers FWD and AWD)
I still say the problem is your dealership .... from here on get everything from them in writing, and escalate the issue to VOLVO itself, also in writing. Send them emails, and if you talk on the phone or in person record it.
On page 4 it indicates all Volvo models are effected ....I don't see anything in the bulletin for the XC40.
YES, exactly! Its a test procedure for the named issue when the customer complains about it. The service techs are to follow this procedure for the complaint.This is just a testing schedule - no indicator there is an issue. Just the methodology for conducting a test reported by the customer.
Yet, they wouldnt test mine. Said the vibration is normal. Spoke to a lawyer. He said I have great documentation and the service bulletin definitely helps but he wants me to go to a 3rd dealership and an independent transmission place to see if they think there is an issue and how much it would cost to fix it. Im just starting to feel like giving up on it.YES, exactly! Its a test procedure for the named issue when the customer complains about it. The service techs are to follow this procedure for the complaint.
Im at 2000 ..still there and had road force balance done at around 500 miles.Now that I am at about 1600 miles, my vibrations are almost gone. A good road force balance should take care of the rest.
Yet, they wouldnt test mine. Said the vibration is normal. Spoke to a lawyer. He said I have great documentation and the service bulletin definitely helps but he wants me to go to a 3rd dealership and an independent transmission place to see if they think there is an issue and how much it would cost to fix it. Im just starting to feel like giving up on it.
They are saying its normal vibration from ""the torque converter in lockup mode dependng on the load"PLEASE don't give up .... i feel for you but strong arming and ignoring customers is complete BS.
A third opinion would solidify your case. Also you might want to put it on a Dyno and see if it vibrates at speed. If they are contending that its merely the bumps on the road that you are feeling, then there is no smoother surface than a Dyno. The shop will probably do it for free if you explain the situation.
They are saying its normal vibration from ""the torque converter in lockup mode dependng on the load"
Wish they had as much common sense as youThe FACT is that it only happens on some XC40's!! That makes it NOT NORMAL.
If you exhaust every reasonable and possible fix but still have an issue and especially one that might be of importance regarding safety then you have your Lemon Law assist.
I asked aboutthe Dyno.. No Dyno machine. He said its unsafe.. LOLPLEASE don't give up .... i feel for you but strong arming and ignoring customers is complete BS.
A third opinion would solidify your case. Also you might want to put it on a Dyno and see if it vibrates at speed. If they are contending that its merely the bumps on the road that you are feeling, then there is no smoother surface than a Dyno. The shop will probably do it for free if you explain the situation.