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Discussion Starter · #1 ·
I just picked up my XC40 Momentum with 20 inch wheels on April 27. Drove to work on the 29th. Once I reach about 65 mph, I start to feel a vibration in the front of the car and steering wheel. Once I hit 70 mph, it becomes very noticeable. I did confirm with a few other owners in an XC40 Facebook group that they are also experiencing the same issue. They have had their wheels balanced, had alignments, etc and nothing fixed this issue. I spoke with the salesman and he just told me to have service look at it. I just want to know if this is a known issue and if others here are experiencing this. I dont want to have to deal with the service dept not really knowing how to fix it and will file a lemon law claim if this is something that cant be rectified. I really love this car in all aspects except this one annoying issue. Any guidance would be appreciated.
 

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Discussion Starter · #4 ·
In some cases I have seen people get so frustrated with the vibration issue that they shopped elsewhere.
This was with other Volvo products, the T5 being one of them.
Im getting frustrated because I really love everything about the car EXCEPT this vibration.
I went back to the dealer. Tire pressure was at 44. Lowered to 33 . Rides better but still feels like I am driving on a road that isnt smooth when I get to 70 MPH. It almost feels like the front tires are bouncing off the road slightly. I dont know how else to explain it. Feel it in the steering wheel. Im going to call the dealer again tomorrow but I think I may have to go to a different Volvo Service Dept to see what their opinion is. I just cant believe this is normal to feel this. If anyone has suggestions, I would love to hear them.
 

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Discussion Starter · #6 ·
Lowering the air pressure below factory specs is neither safe nor the solution. Reach out to Volvo directly if your dealer isn’t getting anywhere. You are right that a vibration in a brand new car at highway speeds is a serious issue.. beyond just a minor annoyance. And it could be a safety issue. My advice is that you don’t ignore it, and be your own best advocate with Volvo or absolutely use your state’s lemon law to get a new one. That’s what it’s there for.
The pressure was at 44! they lowered it to specs of 33. I told them I wanted to drive another XC40 at highway speeds. Same tires. I did today. NO vibration. Service rep then drove my car to see if he experienced what I was talking about and sure enough at about 65 he started to feel it and said it continued even over 70 mph. I was advised that they were going to reach out to Volvo and speak with the technical team. He said he didnt feel the car was unsafe to drive. They wouldnt give me a service report because they said it wasnt an actual service appt. Now I will schedule a service appt before I bring it in so I have documentation. If need be, there will be the lemon law. Appreciate your comment and if you knew me, you would know I will be on them like flies on dog poo!! After all, I didnt buy a cheap car.
 

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Discussion Starter · #9 · (Edited)
I think this is the same issue I am also experiencing on my XC40 Inscription with 20 inch wheels. After around 65 mph, I feel a vibration coming through the steering wheel and the seats. I have two other cars which have no such vibrations on the same roads. The dealer has rotated my tires, performed a regular balancing and a road force balance but the issue remains. The dealer is now claiming that the vibrations are normal and that I shouldn't be comparing the XC 40 to my other cars since they are all different. I call BS on that. I am supposed to be driving another XC 40 tomorrow as a comparison but this issue has been there on my car since day 1. I am at 3000 miles now but the issue continues. I think its tire related but the dealer hasn't offered to replace the tires or even try a different set of rims on it.
Where are you located? I suggest you get Volvo customer service involved. Tomorrow I am bringing it in to get the tires swapped out. This was offered after I asked to drive another XC40 and it didnt have the same vibration issue. After that they contacted volvo technical department and they may have suggested to swap the tires out. On another forum someone said there is an 11 point check list. It was also said that drive shaft replacement is down on the list of actions from Volvo as well. They cant say its normal if its not happening on every XC40.
 

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Discussion Starter · #11 ·
That was my next step. I am most likely going to call them tomorrow after I drive another XC 40 with the dealer technician. And you are right, it could be a tire based or another mechanical based vibration but the dealer seems to not want to take other steps before we compare another XC40 with the same tire configuration. Do you have a link to the other forum?

I am located in Seattle/Bellevue. Bought the car from Seattle Volvo but getting the car serviced at the Bellevue dealership since it's much closer to me.
Make sure you get a record of service each time you go, After 4 times.. Lemon Law.

This is a UK forum
https://www.xc40forums.co.uk/viewtopic.php?f=11&t=957&p=11192#p11192

There is also this thread on this forum
https://www.xc40forum.com/forum/9-volvo-xc40-general-discussion-forum/1463-vibration-2.html#post9587

AND check the facebook groups.
 

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Discussion Starter · #12 ·
That was my next step. I am most likely going to call them tomorrow after I drive another XC 40 with the dealer technician. And you are right, it could be a tire based or another mechanical based vibration but the dealer seems to not want to take other steps before we compare another XC40 with the same tire configuration. Do you have a link to the other forum?

I am located in Seattle/Bellevue. Bought the car from Seattle Volvo but getting the car serviced at the Bellevue dealership since it's much closer to me.
PS. You can tell them other owners have already test drove other XC40's that dont have this issue. My service advisor drove my car himself AFTER the service tech drove it and told me this was normal. Two days later they found out the tires were inflated to 44 pounds. The service advisor felt the vibration and said it wasnt normal.
 

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Discussion Starter · #14 ·
Just had my wheels/tires swapped with another XC40 that does NOT have the vibration issue. Guess what? I STILL have the vibration issue!! I am SO disappointed. Service mgr said he was going to reach out to Volvo techs that are in the area. Didnt hear back since I called around 1030 AM EST. I seriously dont even know what they are going to do to fix this. I am beyond frustrated. I dont want to deal with this back and forth. I have never had a car that when I bring it to the service department, they have to email or make calls to the manufacturer to fix something. Just odd.
 

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Discussion Starter · #16 ·
What wheels and tires did the swapped set have?

I just test drove another XC40 this morning with the same setup as mine, 20" rims with the Pirelli Scorpion and I felt the same shimmy/vibrations. If you perform a Google search for the Pirelli Scorpion Verde 20" you'll see numerous other complaints about this tire causing vibrations in SUVs.

The service tech mentioned that they have been seeing customers complain about this and it's usually from customers who drive on the highway frequently. In some instances they have replaced the tires with Continentals and the issue seems to go away.

I'm going to call Volvo USA to see if they'd be willing to do the same as the dealer needs Volvo to clear the cost of doing so.
Weird that the tires they swapped out didnt have the vibration on the car they took them off of though. My issue actually seems worse now. Thanks for the input. I did google vibration issues on those tires and do see what you said. Im just wondering how they are going to put new tires on if they dont even have a road force balancing machine at the dealership...
 

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Discussion Starter · #17 ·
What wheels and tires did the swapped set have?

I just test drove another XC40 this morning with the same setup as mine, 20" rims with the Pirelli Scorpion and I felt the same shimmy/vibrations. If you perform a Google search for the Pirelli Scorpion Verde 20" you'll see numerous other complaints about this tire causing vibrations in SUVs.

The service tech mentioned that they have been seeing customers complain about this and it's usually from customers who drive on the highway frequently. In some instances they have replaced the tires with Continentals and the issue seems to go away.

I'm going to call Volvo USA to see if they'd be willing to do the same as the dealer needs Volvo to clear the cost of doing so.
I have the Pirelli Scorpion 20's too
 

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Discussion Starter · #19 ·
Just picked up My R-Line Saturday with the 20" Pirelli Scorpions. less than 100 miles and get on the highway and it vibrates. I had nothing but problems with Pirelli tires on my Infinity QX50. Needed tires on that before lease turn in and had them for 6 months. These were the P6 tires. Vibrated like a bitch the first day. Finally found the suspect tire with a roadforce number over 20. Every car I have had with Pirelli tires vibrates. I will try to check these on my XC40 with a roadforce balancer. You need to know what the force number is for each tire. Anything around 15-20 pounds of force and you will feel it. You then need to rotate the tire on the rim and see if it can be balanced better, if not, then the solution is to replace the tire and hope you get a better one. Also, for those that think Continental tires are any better, they are not. Test drove an Alfa Romeo Stelvio with those and it vibrated to. The only tires (for me) that don't vibrate are Bridgestone, Michelin, Yokahoma, some Goodyears, Handkook, Vredestein, General, and Cooper.

Remember that a 20" wheel and tire combo is heavy and any out of roundness or heavy spot is very hard to deal with.
Tomorrow the field tech test drives my car and service manager pretty much said they are going to put michelins on instead of the pirellis. Lets hope this is the fix!! Othwerwise, back it goes. I asked him about road force balancing the new tires since they dont have a road force balancing machine and he said, most of the time a regular balancing is fine.. Hmmmmmmmmmmmmmm
 

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Discussion Starter · #22 · (Edited)
This is true with four good tires and smaller than 19". Keep us posted on what Volvo does so we can advise our service advisors.
Swap included rims and tires. Came off a car without vibration. i test drove an R design after I had this issue. NO vibration.Dealer said no difference in trims. I later find out R design has different suspension. I bring it up to the service manager and he says well the R design has a stiffer suspension so you would feel the vibration more.. Apparently not dude!!! Im over this dealer's service dept!!If this isnt fixed by Friday. Im going lemon law. Sad because I really like this car so much and dont know what I would even replace it with.

Today. Field tech said road force balance tires ( The 20" Pirellis!!) . Had to send them out. No road force balancer at dealership. They said tires wouldnt be back by 5 pm.. tomorrow they will put them back on and service advisor will test drive. I asked if the vibration is still there, then what? He said, we will take it from there. I told him I found it funny how he said..80,000 cars from the factory and none needed to be road force balanced yet two sets of tires that were on my car need road force balancing? CRICKETS... SO, then I told him that if he tests drives it and it still vibrates, im taking the car and going to another dealership. I already have an appt on thursday with another dealership. Im tired of the service manager's attitude when I ask questions or confront him when he doesnt return phone calls. I made this other appt because I am not hopeful that this will be the fix since others have already went down this road.
 

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Discussion Starter · #24 ·
Tires road force balanced. Said they were a teeny bit off. Wouldnt give me the paper from the tire shop. I saw that all were at 0 now but before registered around 10. Drove on the highway. It is improved but a 67-70 I still feel the rough ride in the steering wheel. Guess I have to now visit the other dealer about 25 miles away. Annoying and Im tired of this.
 

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Discussion Starter · #25 ·
Well, I wouldn't give up on the car. It is not the car. I have had the XC40 for almost 5 months now and I love it to death. I have driven it at speeds of over 100 and no vibration. If you don't have that much mileage, just return it and get another XC 40, yes, I would cite lemon law.

This is just a thought... is there a possibility that the pilot assist is causing this? Can you try high speed with pilot assist off? I have noticed with pilot assist, if you forcefully / purposely drove the car over the lines, it will cause a rumble on the steering wheel. It is as off the car is protesting. If you let go of the steering wheel altogether it will tug the wheel/car back into the lane. So my thinking, if there is something wrong with the pilot assist cameras/software, is it possible that it is "rumbling" the steering wheel?
I dont think so. Only happening at higher speeds over 65. I have close to 1000 miles now.. One month old. I doubt they will take it back. What tires are on yours?
 

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Discussion Starter · #26 ·
Well, I wouldn't give up on the car. It is not the car. I have had the XC40 for almost 5 months now and I love it to death. I have driven it at speeds of over 100 and no vibration. If you don't have that much mileage, just return it and get another XC 40, yes, I would cite lemon law.

This is just a thought... is there a possibility that the pilot assist is causing this? Can you try high speed with pilot assist off? I have noticed with pilot assist, if you forcefully / purposely drove the car over the lines, it will cause a rumble on the steering wheel. It is as off the car is protesting. If you let go of the steering wheel altogether it will tug the wheel/car back into the lane. So my thinking, if there is something wrong with the pilot assist cameras/software, is it possible that it is "rumbling" the steering wheel?
SECOND dealer just called and said Manager and advisor all drove the car and dont feel what I am describing and its normal.. I just cant!! NOW WTF do I do??
 

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Discussion Starter · #28 ·
Have a couple of people take a ride or drive the car, write an affidavit, have it notarized and go back with the signatures to the dealer and say you want another XC40 or you'd claim the lemon law protection and go to arbitration. Volvo utilizes AAA (http://www.adr.org) for arbitration and with such a low mileage I don't see how Volvo would win. When you raise it to this level their tune will change. They either will scramble to fix it or give you a new XC 40.
Someone suggested I pay for an independent car inspection.I spoke with the service advisor this morning and he said he only feels road imperfections and that the mgr drove it this morning and agreed. I asked him why the app showed it was last driven at 430 yesterday afternoon. All of a sudden he says.. a few things have to be buttoned up and I will call when its ready.. i didnt want to argue so I just said.. well if the mgr did drive it and its not showing on my app, then something is wrong. He said they did some software updates and maybe thats why.. or maybe you just lied and I caught you maybe? Thanks for the advice.
 

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Discussion Starter · #32 ·
I have lowered my tire pressures to almost what is recommended and most of my vibrations are better. Car was at 45psi at delivery, I lowered to 38psi and I'm now at 35psi.
What size tires? I believe mine are at 33 or 34.. problem is only at 68 mph and higher. Sounds like a truck ..
 

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Discussion Starter · #33 ·
I had the same problem. Several dealers have told me that Volvo ships the tires with a foam liner. This helps to dampen the road noise. However this liner can come loose. The dealer removed the liners in all my tires, rebalanced the wheels and the problem was gone.
They told me that the only tires with the foam are the noise reducing tires and that mine wasnt those type of pirellis.
 

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Discussion Starter · #36 · (Edited)
Mine are the 19" Pirelli Scorpions. I also have that vibration sound. There is no cure for this but getting rid of the Pirelli tires. I just went through this with a set of Pirelli tires on my Infinity. Took two months and many tries to come to the conclusion that 2 were bad even being brand new.
This is infuriating. Volvo will not pay for different tires. I priced Michelins and they are $350 each! I cant spend that kind of money when I am paying a lot to just lease it! I have to figure out a way to fight them on this...What do you plan on doing about getting new or different tires.
 

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Discussion Starter · #37 ·
Mine are the 19" Pirelli Scorpions. I also have that vibration sound. There is no cure for this but getting rid of the Pirelli tires. I just went through this with a set of Pirelli tires on my Infinity. Took two months and many tries to come to the conclusion that 2 were bad even being brand new.
David, did Infiniti pay for new tires? Did you get another set of Pirellis?
 

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Discussion Starter · #39 ·
The field tech said this rumbling is from "the torque converter in lockup mode dependng on the load" Whatever it is, its uncomfortable to drive long distances. If they can make other models without causing this vibration, then they should do the same for the XC40. This is something that needs to be rectified with this model. Disappointed that there is no fix
 
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