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14 Posts
Hi, folks.
In a bit of a panic on the eve of our first long drive- 120 miles. Have been experiencing a series of failures in the last few days as we attempt to get to 90%+ charge to prepare!
Two days ago I plugged in to our dealer-provided L1 charger and went to adjust the charging settings. The max current setting on the infotainment screen was set at 6A and greyed out so that I couldn’t change it. Despite this, the instrument panel showed charging speeds fluctuating around 10-13A. I could change the charge limit on the infotainment screen, but those changes weren’t reflected on the instrument panel- it still showed the last setting.
Today we lost LTE. First noticed because the instrument panel showed a generic USA map instead of an interactive nav screen. When I checked the map on the infotainment screen, I saw we were “offline,” again with a generic zoomed-out USA map. Other functions requiring LTE were unavailable. This persisted all day, through multiple power cycles and infotainment reboots (30s on the home button).
Tonight we tried a ChargePoint charger, and after connecting the cable got “error- reconnect” on the instrument panel and a red light at the charging port. Tried reconnecting, “hanging up” the ChargePoint cable and starting over, rebooting infotainment, etc. to no avail.
At home, we tried a factory reset using the “system” menu. Still no LTE, max current still greyed out at 6A. When connected to L1 still seeing 10-13 A (despite the supposed 6A limit) and changing the charge limit on the infotainment is not reflected on the instrument panel.
I’m a little panicky about a 120-mile drive with only about 80% charge and no confidence in our ability to use an L2 charger. Any ideas? The only related thread I could find had a “happy ending” where the car was powered down for 4 days and mysteriously “fixed” itself. Not an option- our vehicle is going on the road tomorrow afternoon!
Thanks for your thoughts!
In a bit of a panic on the eve of our first long drive- 120 miles. Have been experiencing a series of failures in the last few days as we attempt to get to 90%+ charge to prepare!
Two days ago I plugged in to our dealer-provided L1 charger and went to adjust the charging settings. The max current setting on the infotainment screen was set at 6A and greyed out so that I couldn’t change it. Despite this, the instrument panel showed charging speeds fluctuating around 10-13A. I could change the charge limit on the infotainment screen, but those changes weren’t reflected on the instrument panel- it still showed the last setting.
Today we lost LTE. First noticed because the instrument panel showed a generic USA map instead of an interactive nav screen. When I checked the map on the infotainment screen, I saw we were “offline,” again with a generic zoomed-out USA map. Other functions requiring LTE were unavailable. This persisted all day, through multiple power cycles and infotainment reboots (30s on the home button).
Tonight we tried a ChargePoint charger, and after connecting the cable got “error- reconnect” on the instrument panel and a red light at the charging port. Tried reconnecting, “hanging up” the ChargePoint cable and starting over, rebooting infotainment, etc. to no avail.
At home, we tried a factory reset using the “system” menu. Still no LTE, max current still greyed out at 6A. When connected to L1 still seeing 10-13 A (despite the supposed 6A limit) and changing the charge limit on the infotainment is not reflected on the instrument panel.
I’m a little panicky about a 120-mile drive with only about 80% charge and no confidence in our ability to use an L2 charger. Any ideas? The only related thread I could find had a “happy ending” where the car was powered down for 4 days and mysteriously “fixed” itself. Not an option- our vehicle is going on the road tomorrow afternoon!
Thanks for your thoughts!