[RechargeTyler]

Hi All,

I’ve had my XC40 for a week now and it won’t let me download apps like Spotify or ChargePoint.

I was able to update my Google Maps and Assistant no problem.

Anyone else having or had this problem? Thoughts on solutions?

 

[Cuelaw57]

Hi All,

I’ve had my XC40 for a week now and it won’t let me download apps like Spotify or ChargePoint.

I was able to update my Google Maps and Assistant no problem.

Anyone else having or had this problem? Thoughts on solutions?

Did you sign in to your Google account in Settings in the center display? I downloaded ChargePoint app without a problem, but that was six weeks ago.

 

[RechargeTyler]

Did you sign in to your Google account in Settings in the center display? I downloaded ChargePoint app without a problem, but that was six weeks ago.

I am signed in to my Google account. It will let me select the app I want to download but it won’t actually download. It just says pending and won’t begin the download.

 

[Cuelaw57]

I am signed in to my Google account. It will let me select the app I want to download but it won’t actually download. It just says pending and won’t begin the download.

The only other thing I can think of is an Android. Automotive OS reset — push and hold the home button on the center display until it restarts. After that, I got nothing.

 

[RechargeTyler]

The only other thing I can think of is an Android. Automotive OS reset — push and hold the home button on the center display until it restarts. After that, I got nothing.

Sadly tried that as well. Looks like I have a trip to the dealer on my horizon.

 

[Homer]

Some suggestions:

Try again in the morning

Make certain the car is connected to home wifi. Downloads using the car LTE connection is abysmally slow and Google Play will take forever to connect

Connect to bluetooth and use your phone as the connection.

And, make certain you have given authorization in the settings for Google to have access to all phone and other contacts. A failure to allow access will prevent any use of Google Play

 

[BikerBill]

XC40 P8 works OK for downloading Spotify & ChargePoint. Interesting that there really aren't than many APPS that it will allow to be downloaded.

 

[RechargeTyler]

This morning I went ahead and did a factory reset of the infotainment system. After doing that and setting everything back up I have now been able to download available apps. Hope that isn’t required again, but happy to have Spotify and ChargePoint.

 

[Ces]

This morning I went ahead and did a factory reset of the infotainment system. After doing that and setting everything back up I have now been able to download available apps. Hope that isn’t required again, but happy to have Spotify and ChargePoint.

For me I am having a hard time and no luck with Google Play. It will not make me sign in at all. This issue is for the 2nd user only. For the admin user - that is not a problem.