[BigVikC40Dadda]

I feel like it's likely a faulty sensor, or the system needs recalibrated, seeing as the warmer temperatures seem to be having an effect on the sensors. Fingers crossed for a positive service experience as the last one was troublesome.

We have park assist?

C40 Recharge Park Assist System front, rear and along the sides | Volvo Support UK

Volvo Support for C40 Recharge Park Assist System front, rear and along the sides | Park Assist Pilot has different behaviour depending on which part of the car is approaching an obstacle.

www.volvocars.com

 

[BigVikC40Dadda]

C40 Recharge Park Assist System front, rear and along the sides | Volvo Support UK

Volvo Support for C40 Recharge Park Assist System front, rear and along the sides | Park Assist Pilot has different behaviour depending on which part of the car is approaching an obstacle.

www.volvocars.com

C40 Recharge Park Assist | Volvo Support UK

Volvo Support for C40 Recharge Park Assist | The Park Assist System uses sensors to assist the driver when manoeuvring in tight spaces by indicating the distance to obstacles through acoustic signals combined with a graphic in the centre display.

www.volvocars.com

 

[BigVikC40Dadda]

Well, I was supposed to drop my car off with the Volvo dealer this morning but when I got there, the service manager came out of his office and told me that they were canceling my appointment and would not allow me to make future appointments at his dealership because I did not lease my vehicle through that dealership. He said that he reserves the space in his shop for his customers only. He referred me to the selling dealer for any future service needs.

I leased my Volvo in a city about two hours away because they had the color I wanted and my local dealer was not willing to do a dealer trade to obtain that color. Seems like I made the wrong decision to lease at a different dealer in December 2022.

I have never leased vehicle before, is it incorrect to lease a vehicle from a dealer where you do not intend to service it from? What if I had leased the vehicle from one dealership and moved to another city or state, how would I obtain service then? If I am in the wrong, I can own that. Live, learn, do better… That’s all you can do. Or is this dealer not playing nice?

I have Never “leased” a vehicle for the life of my driving, so not privy to leasing policies.

However, it does seem to me that you are just better off building a relationship with your original dealer where you leased your C40 from, because you chose to want a different color and they got you what you needed. If not you’ll be playing to the whims and fancy attitude shmattiude of this Manager and why do you want that? Yes, most folks don’t realize that not all dealers will generally play to your advantage. You don’t really need a whole lotta servicing for your C40 so establish those service appointments well ahead of time through the Volvo Cars App and plan for that 2 hour drive. Emergencies will warrant a different approach for sure.

My 0.02c!

 

[BigVikC40Dadda]

That’s kind of what I’m thinking too. Now if we’re a month into it and they are still trying to figure it out, that might change my tune. I will just give them time as I’m happy they were able to duplicate all concerns and are working towards a fix. Hopefully things continue to move in the right direction. 😁

All the best - please keep us posted on the final prognosis!

 

[BigVikC40Dadda]

On Monday 8/21 I was able to get in touch with the regional service manager and discuss with them the repairs that were done and that the issue still persists on my vehicle. I informed the regional service manger that the servicing dealer feels like that they have exhausted all repair options to which he disagreed since the vehicle is still displaying the same error message. I just received a call back from the regional manager this morning informing me of a new appointment this coming Monday to further diagnose and troubleshoot this error message. I am grateful that this point of contact has been able to assist in engaging the servicing dealership to look further into my vehicle.

Coming from numerous Hyundai and Honda vehicles I expected a higher level of service and customer service from a premium brand like Volvo. I understand that the experience at my local dealership does not seem to be the norm for the Volvo brand as many forum members have shared positive service experiences at many service centers. When this all started, my partner and I were in the beginning stages of looking at options to replace our third vehicle that we use primarily for roadtrips. We had strongly considered the Volvo XC90 as we have been so happy with the C40 but this entire ordeal involving the local dealership has pushed us away from the Volvo brand entirely. I do not want to be one of those "this is my first and also my last" kind of people , but this negative service experience with my local dealership is doing just that. The C40 is my first Volvo and I can honestly say that I really do enjoy it. The C40 is so fun to drive, so comfortable, I really enjoy the simplicity of the infotainment system and I just really like the way the C40 looks, it's so unique! We ultimately decided to take the Volvo XC90 off of our short list and recently placed a custom order with another brand.

Years ago I used to work in banking and would constantly remind my staff on a regular basis that a customer who felt they weren't treated right would gladly take their business to the bank next door. I feel like this is a prime example of this advice I preached long ago. I'm not mad with the product, I understand that things go wrong and need repaired but I'm greatly disappointed with the customer service I received from what I perceived as a premium brand.

Keep at it and make sure you hold these guys accountable for their shoddy service. You have support from the RSM. I echo the entire sentiment around the lovability around the C40. Most of us if not all will empathize with your authenticity and service situation. After being on this car forum for a few years now, it’s dawned on many of us that Volvo after sales service does differentiate greatly across the USA. All the best and keep us posted on the final outcome.