[burak]

Today, when I got into my xc40 P8, I realized that there is no GPS signal, no car modem internet, no wifi. Rebooted the system couple of times. No luck. Powered off the vehicle. No change. Reset all networks. Didn't help. Call my dealership. They told me to come in right away. They could not connect to the car. They did a factory reset. Still did not help. Tomorrow they will contact Volvo Canada for a solution. Will keep you updated...

 

[WxMan]

I had the same loss of GPS signal problem and tried what you tried with the same result. I took the car in to the dealer and they got it sorted in a day. They were consulting with Volvo Canada as well, but I don't know exactly what they did to fix it in the end. Since then it has been a couple of weeks and I have not had the issue again.

 

[burak]

I had the same loss of GPS signal problem and tried what you tried with the same result. I took the car in to the dealer and they got it sorted in a day. They were consulting with Volvo Canada as well, but I don't know exactly what they did to fix it in the end. Since then it has been a couple of weeks and I have not had the issue again.

good to know that i am not the only one. Did you lose internet too?

 

[WxMan]

I know the LTE connection was lost at the time that the GPS signal was first lost, but it appeared to be restored not long after. Sometimes my phone likes to pretend that it has a signal when it is not actually connected though so it's possible that could have happened. The GPS was forever "searching for a signal" until the dealer dealt with it though.

 

[goatsweater]

Same issue here. No signals from anything, including wifi. I already had an appointment booked for the map not showing in the driver console, but earliest appointment I could get is still a couple weeks away.

 

[burak]

Same issue here. No signals from anything, including wifi. I already had an appointment booked for the map not showing in the driver console, but earliest appointment I could get is still a couple weeks away.

To get an appointment same day, you have to buy four Volvo's within two years, like me

 

[Welland canada recharge]

Same issue here. No signals from anything, including wifi. I already had an appointment booked for the map not showing in the driver console, but earliest appointment I could get is still a couple weeks away.

Seems odd that it would take 2 weeks for an appointment - being a new model you would think they would give it some priority - hard to think they are that busy?

 

[goatsweater]

Seems odd that it would take 2 weeks for an appointment - being a new model you would think they would give it some priority - hard to think they are that busy?

I think it’s a result of lockdown, the fact that they are the only dealer in the city (other is closed for renos), and demand as we head into summer. I used their online booking tool, but with the new issues I’m going to be reaching out more directly today.

 

[mountainRecharge]

I've had the same problem, but using the "turn off car", locking it, leaving it for 5 minutes, seemed to fix it.

 

[Coffeenerdguy]

My car lost it's LTE today and didn't get it back even after a reset. Maybe it will work tomorrow morning.

 

[mountainRecharge]

Have you tried this?

 

[SeattleCat]

Quoted from another thread.


Magic techniques to be used when as a character in a book I love says ”weird bollocks happens”. After each technique below try the thing that had gone wrong. If it still fails please proceeding to the next
1. Exit vehicle. Lock Car. Visualize it switching off. Get back in and turn it on and Test problemish.
2. Reboot the computer by holding down the home key (big key center bottom of the display) for 20 seconds. After the Computer reboots, give it a few second to fully boot up. Now test It.
3. Exit vehicle. Lock Car. Visualize it switching off. Now walk away from the car, walk at least 30 feet from the car. (WARNING) make sure nobody else is close and that there are no other keys in the car. Wait 2 minutes (I will scientifically work on the needed wait time at some point). Now return to the car WITH ONLY ONE KEY. Open door, get in, switch it on and test the problem.
4. Do (3) BUT return to the car with a different key. Make sure all other keys stay away from the car unit you are finished. In this case if it works, make sure that you test it later with the original key.

 

[burak]

Powering off the vehicle and leaving it overnight helped. thanks for all the tips.

 

[skivvy]

Powering off the vehicle and leaving it overnight helped. thanks for all the tips.

I have the same issue. I will leave it powered off tonight. thanks for the tips

 

[skivvy]

I have the same issue. I will leave it powered off tonight. thanks for the tips

Back online after an overnight power down. Must have rebooted.

 

[goatsweater]

Took a couple days, but got LTE back this morning. Guess it does just need a nap.

 

[WxMan]

I had this GPS/LTE problem for the second time in two weeks. The first time I took it to the dealer because nothing I tried worked, but at that time there weren't too many options that I knew of. Letting it sit overnight didn't fix anything for me. Today when the problem cropped up again I remembered the suggestion by mountainrecharge. I followed the instructions for resetting the modem by holding down the defrost button and it worked! I'm very glad for all the helpful folks here on the forum. Thanks.

 

[russig]

I have the same issue as of this morning. "x" on the cell indicator, "searching for GPS" although the map updates with a location vaguely near, but not accurate to, my actual location.

Defrost button didn't do anything for me nor did a reset of the infotainment system. Shut the car down when I got to work this morning and locked it up, and will see if it's working again by the time I go home later.

 

[russig]

I have the same issue as of this morning. "x" on the cell indicator, "searching for GPS" although the map updates with a location vaguely near, but not accurate to, my actual location.

Defrost button didn't do anything for me nor did a reset of the infotainment system. Shut the car down when I got to work this morning and locked it up, and will see if it's working again by the time I go home later.

Update: sitting parked all day at work did not solve the problem, but sitting overnight in the garage did. GPS and LTE connectivity were both back to normal this morning.

 

[goatsweater]

I had the LTE system go down a second time after working for one day. It was showing no connection for a couple days, but I think I found a pattern: if I stop the charging before it reaches full it seems to lose LTE. When I let it finish charging and nap a bit, works fine.

I always used the button by the charging port to stop it. Not sure if that has anything to do with it, but I somewhat suspect there is a bug somewhere related to stopping the charge early. Completely anecdotal right now, and I’m kinda hesitant to try and cause a failure, but I am watching it closely.