My issue exactly and have an appointment next week to see if they can remedy it. I am calling dealer today and going to start a dialogue with the service manager so I have visibility. Volvo really sucks at this point. I can’t even tell you how much I regret my purchase and I have less than 300 miles and did a buy, so I have many years of this or hope the car gets stolen or catches fire one day (just not in my garage).I had yet another fiasco with the dealer today over the keys. I was the first to complain in this forum about getting only two keys - one black and one orange - when everyone else was getting two black keys. I complained to the dealer and Volvo Customer Support and eventually the dealer agreed to provide me with the second black key. Today I went to pick it up and also at the same time have the orange key upgraded pursuant to a notice I received (Notice A10091). I did get a second black key but it is NOT the correct one. What I received originally was recognized as "Key 2" in my profile. The one I got today is recognized as "Key 4." The care key is presumably key 3 although that does not show up in profiles. There is still no Key 1. I tried to pair VOC with the car at pickup time and now the car is saying I need all 4 keys in the car. The dealership has no idea how to remedy that. They simply are not acknowledging that there ever was a Key 1 associated with the car and I think they are being honest about it. Either it was mistakenly programmed to have three keys when only two were ever associated with the car, or there was a Key 1 at manufacture but it went missing somewhere between Belgium and my hand. I've just explained this by email to the GM of the dealership, who has been responsive and gracious, if clueless. We'll see what comes of it, but if anyone knows the solution, feel free to chime in. Sooner or later I'm entitled to VOC or whatever it's now called.
I got my key and had the software update done, but nothing else changed. There is still no way to access any settings regarding the Care Key even after that update. My dealer opened a support case with Volvo.Those of you who did not receive an orange Care Key at vehicle delivery or you know that the dealer is withholding your Care Key, Volvo issued a Parts Bulletin on 4/27/21 on this topic.
View attachment 914
It’s that the dealer (retailer) is directed to set up service appointments to retrieve their Care Key. The bulletin also directs that the corrective action is to download a Total Upgrade software. (Sorry for partially obscuring this part. )
Those of you who have been fighting with their dealer on this issue now have documentation to support your position.
I had my profile linked to one key, which the car recognized previously as Key 2. My wife hasn't driven the car and hasn't set up a profile. Today after the service I tried one of the keys (I don't know which it was from before) and the car recognized it as my profile and said it was Key 2. All my profile settings seemed the same. But then I tried the other black key and got the same result. My wife is intimidated by the car and may never drive it, but she sometimes rides with me and wants to be able to do things on her own, like unlock the car or open the liftgate with her foot. She needs a key for that. Sometimes we shop together but she might return to the car first when I'm in a different store. I think eventually she'll be brave enough to drive it. So far the only profile settings I know of that matter are language, units, OPD, and steering feel. All of those would be the same for her anyway, so even if she's driving, I doubt she'd have any desire to have a separate profile. Am I missing something? Because I thought mirror and seating position would be unique to each key like they are in my wife's 2006 Acura, but so far as I can tell, the driver and passenger both need to make any adjustments manually. Those are things that would be different for us. If they can be linked to a key, I'd like to do that.Did you have profiles linked to specific keys? Did you have to associate your profiles to each key again?
You only have to hold the memory button if the door is closed. If the door is open and you hit the memory button everything moves until it is in the position set for that button.I go next Friday will tell them to delete all keys and reprogram. My wife and I both have profiles connected to keys. Her key (being the new key) shows as Key 4 so we will wee what happiness.
I am still figuring it put, but best I can tell the best way to preserve things is set up a profile for each driver and link that profile to the specific key, This way when you unlock the car it has your seat positions, mirrors and any Infotainment apps. I will do more testing, but the memory seats and stuff are not tied to a key, but rather a profile. So if she does not have a profile and gets in the car with her key it will be set as you left it. She will have to hit her memory button. Also what I am finding is then you hit the other memory button you have to hold it until the seats finish adjusting. Swedes are real messed up with this stuff and need to learn from the Japanese. We came from many Acura's and settings followed the key period.