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Discussion Starter · #1 ·
I recently purchased the XC40 Recharge 4 days ago. About a day into the drive I began noticing that the infotainment system would auto shut down and restart in a never ending loop every 3-5 minutes. Everytime it shut down the screens would show these garish colors.

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I wonder if any one else has had this issue. I contacted Volvo CS and they told me to contact the dealer. I called the Dealer's Volvo service department and was told that there were 2-3 other cars with a similar issue and the fix involved a hardware part replacement and possibly a software update. I'm taking it in for servicing next week.

Needless to say, I'm disappointed since the infotainment system controls the temp/cameras/music etc.
 

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My wife's has done this since day one. After the first time in the shop they put a big reporting function connected to the rear defrost button in place and she big reported after each crash. Last week the scheduled her to drop the vehicle off yesterday. I recommend you contact the dealer.
 

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Discussion Starter · #4 ·
Thanks for the replies, yes, I did try to reboot the infotainment by holding down the home button, but then it resets and goes back into the never ending loop.

I have an appointment with the dealer for next week. I hope it's a quick fix or that they figure out the issue by next week,
 

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Discussion Starter · #6 ·
My wife's has done this since day one. After the first time in the shop they put a big reporting function connected to the rear defrost button in place and she big reported after each crash. Last week the scheduled her to drop the vehicle off yesterday. I recommend you contact the dealer.
Did they fix the issue on your wife's car yet?

I took the car in a few days ago. They said they needed to replace the entire hardware unit of the infotainment system, so they needed to request the part from Volvo, which could take anywhere from 2 weeks to 3 months or possibly into winter.

Needless to say, I was upset that it could take this long to fix the issue. The owner of the dealership contacted me and told me that they would try to fix the issue by the end of the month. My other recourse would be to file a "Volvo care complaint".
 

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No.

She left it with them for a week but they didn't provide any additional information. The dealer has never proactively communicated with us so I sent a message off to Volvo customer support.

I think the next step for us will be to ask for a replacement.
 

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Discussion Starter · #8 ·
No.

She left it with them for a week but they didn't provide any additional information. The dealer has never proactively communicated with us so I sent a message off to Volvo customer support.

I think the next step for us will be to ask for a replacement.
Good Luck.

On the bright side, the Service rep said that there was a car with a similar issue 4 weeks ago and they just received the replacement part to fix this issue. Apparently it's not an uncommon problem as a few other car owners reported this issue.

I'm not sure how the chip shortage issue will affect the availability of replacement parts.
 

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Lemon laws are State laws, not Federal. Each state is different.
Most mandate that the car is rendered non drivable after two or three attempts at repair by the dealer.
 

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Discussion Starter · #11 ·
Is there not a lemon law in America?
Lemon laws are State laws, not Federal. Each state is different.
Most mandate that the car is rendered non drivable after two or three attempts at repair by the dealer.
True. Lemon laws can be invoked after the customer has made good faith attempts to get the issue fixed. (usually 3 attempts). I would imagine Volvo would try to get us a replacement if they can't fix the issue in a reasonable amount of time (6 months to fix it is unreasonable).
 

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Discussion Starter · #13 · (Edited)
I picked up the car from the dealership (while waiting for the replacement part). Outside of the infotainment, it's driving and charging normally (fingers crossed). I can't hear the turn signals, but I'm hoping they are working normally.
 

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True. Lemon laws can be invoked after the customer has made good faith attempts to get the issue fixed. (usually 3 attempts). I would imagine Volvo would try to get us a replacement if they can't fix the issue in a reasonable amount of time (6 months to fix it is unreasonable).
True to above. Either a certain frequent or good faith to fix and or within a certain threshold (I believe 6 months is familiar if I remember correctly).
more importantly, first find out if the lemon law is applicable to your state - for TX it is.
 

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Discussion Starter · #15 ·
A quick update, hopefully this helps someone else in the same boat: Dealership service called today to state that the part had arrived and they would be able to fix the car next week. (Around 3-4 hours to fix the issue). Fingers crossed.
 
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