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I had a long discussion with Volvo Customer support and they confirmed what the salesman told me, that there is only one black key given to the buyer. She had no idea how anyone was getting a second black key unless they paid the dealer to program another one. However, she said there is also supposed to be a black chip, not a key, with limited function. I did not get that. Here is her email below. So I repeat my question to those in the U.S. who have taken delivery: what exactly are you getting in the way of keys?

Thank you for contacting Volvo Car USA. We appreciate your inquiry and apologize for any inconvenience you may have experienced with your vehicle. To recap our phone conversation, a few points we went over were as follows:

  1. Keys - 2021 vehicles come equipped with 3 keys - an orange Care key, a traditional black key and a key chip (sports/valet key).
  2. Vehicle features - a few features may not currently be available on your vehicle. These include the Volvo On Call app, Smart Phone Integration - Apple Car Play, Sirius XM. These features will be available later in 2021 as a software update.
  3. We have included a downloadable rebate coupon if you choose to have a dealer program an additional traditional black key for your wife. Please keep copies of all of your paperwork and follow the instructions on the rebate form.

The orange Care Key is a new feature to 2021 Volvo vehicles. To set up the speed limiter, you can change maximum speed for a Care Key via the center display:
I received 2 black and 1 orange key in southern California when we picked up our car in early April.
 
My wife is always sad about the drab colours of things, so she was very excited by the orange key. Then the dealer pointed out it wasn’t quite like the black keys. We now have the fun situation where she changed the shells from the keys so that hers could be orange. So if anyone is wondering if that is possible, my wife is happy with the results.

I pretty much immediately pulled out the label maker and labeled the care key.
 
I received 2 black and 1 orange key in southern California when we picked up our car in early April.
Here in Northern California, we experienced the same situation as Rick B in Southern California. That is, two identical black keys and one orange key. It's somewhat analogous to the two black keys and a single sport key that we received with our XC90 T8 in 2016.
 
My wife is always sad about the drab colours of things, so she was very excited by the orange key. Then the dealer pointed out it wasn’t quite like the black keys. We now have the fun situation where she changed the shells from the keys so that hers could be orange. So if anyone is wondering if that is possible, my wife is happy with the results.

I pretty much immediately pulled out the label maker and labeled the care key.
How does she feel about wood? Volvo sells wood shells remote keys.
Remote key fob shell - wood
 
I got two black keys and the dealer kept the orange key when I took delivery.

I recently received a letter from Volvo about Service Action A10091 regarding the Care Key. The letter explained that the dealer would do a total software update and I would receive the key that the dealer kept. I received the key and software update, but nothing changed. I cannot access any menu that lets me do anything related to the Care Key. The manual explains how to access settings to set a speed limit, but either the manual is wrong or the software update didn't do what was expected. My dealer opened a ticket with Volvo support.

I love driving the car, but Volvo should have never released them for sale until all of the software functionality was done. I can see myself spending a lot of time at the dealer over the next few months as every incremental update is released.
 
I got two black keys and the dealer kept the orange key when I took delivery.

I recently received a letter from Volvo about Service Action A10091 regarding the Care Key. The letter explained that the dealer would do a total software update and I would receive the key that the dealer kept. I received the key and software update, but nothing changed. I cannot access any menu that lets me do anything related to the Care Key. The manual explains how to access settings to set a speed limit, but either the manual is wrong or the software update didn't do what was expected. My dealer opened a ticket with Volvo support.

I love driving the car, but Volvo should have never released them for sale until all of the software functionality was done. I can see myself spending a lot of time at the dealer over the next few months as every incremental update is released.
I think the dealers were not meant to keep the orange keys. Many did not. A few did. The care key does not have its enhanced functionality yet but it still works as a key.

What we need is the ota to work then the updates can happen at home.

Anyone remember why europe got ota but USA did not? What’s the eta on ota at the moment?
 
I think the dealers were not meant to keep the orange keys. Many did not. A few did. The care key does not have its enhanced functionality yet but it still works as a key.

What we need is the ota to work then the updates can happen at home.

Anyone remember why europe got ota but USA did not? What’s the eta on ota at the moment?
Looking at the letter I received again, the service action may have only fixed a celsius/farenheit issue when using the Care Key, and may not have implemented the speed limit functionality.

Volvo's support page does say that software updates through April 26 implemented the speed limit functionality, though.

Updates from and including April 2021.
  • Preheating the battery during charging to 90% and 100%, resulting in improved range. No preheating during charging below 90%.
  • Profile management and option to select the miles per hour unit for Care Key.
  • OTA (Over-the-Air) software updating: Corrected an error where notification of completed update was not shown.
  • Car status application: Corrected an error where information on number of kilometres sometimes showed incorrect values.
  • Clock in the car: Corrected an error where incorrect time was sometimes shown.
  • Profile settings:
    • Log in with Volvo ID in the setup wizard.
    • Review of private settings in the setup wizard.
  • Bluetooth-connected phone: Stability improvements for some phone models.
  • Problem with wireless charging for iPhone 12 resolved.
  • Improvements in AC performance at high temperatures.
 
I get mixed stories. I was getting a Thunder Grey P8 from over 250 miles away, when I asked about the 3 keys he texted me a pic of 3 keys. I located a Bursting Blue, my preference, and that dealer tells me only 2 keys with that car, one black, one orange. Volvo needs to deal with this, what a mess they created with this, how stupid are they. Really, the orange key should be a dealer option. We are new Volvo customers need not impressed by the company. I will say this, call Volvo and complain they will send you a 30% off on accessories. At least we will get some of this back. I took the opportunity to order mud flaps as well to help get some of that cost back.
 
Did you also get your 1000 in feee accessories? The window for that is closing. Another night open though.
 
Well one P8 I was looking at the dealer sent me a pic of 3 keys, 2 black and 1 orgae. My P8 I actually bought has 2 keys, 1 black and 1 orange. Tring to pair VOC it complains all 3 keys need to be in the car.
 
What I found odd is when I went and connected my car profile to the key it said it connected to key 2, WTF, where is key 1? I called Volvo about this crap they sent me standard 30% off accessories up to $200. I am going to dealer Saturday going to ask about the $1000 on P8 to see if they will give that to me. Issue is I got car out of state, will see what local dealer does.
 
Here is a better question. Have you opened your keys and made sure the physical key is in the Fob. I received only 2 keys, black and orange. Black key ironically when I connect it to the profile in the car says Key 2 connected and it does NOT have a physical key inside the fob. Wife had same thing 2 keys, Orange and black and the black did not have the physical key, but the orange did. Wow my opinion of volvo is diminishing every day.
 
I dropped my phob at one point and a key exploded out.

How do I get them open properly. There is a catch but it does not seem to release anything. I am sure I could get it open but it might never be the same.

I wonder if someone dropped your and list the physical key. It would of been really easy to miss the key when I dropped it :(

Okay got it open. Press and slide for the win.
Both black keys have mechanical key babies. The orange does not.

So your orange key had a physical but not your black.

Interesting.
 
Yes, both cars T5 and P8 had physical key in the orange fob and nothing in the black fob. Ironically I had a second black key made and they put a new physicals key in that fob. Evidently the keys are cut to the vin.

To open the font, turn the fob Volvo log up, and latch toward you. Hold the bottom part of the key as the Volvo logo side slides off. Press the latch and slide the logo side away from you.

 
In western Canada, our dealer issued 2 keys for our XC40 Recharge - a black one & an orange one. The orange key is called a "CARE KEY" & is supposed to have some car speed limiting abilities in future, so this is the key you can lend out. The orange key cannot be connected to a driver profile - only the black key can. This means that my wife is using the orange key & has no profile linked to her key. This seems shortsighted, but of course VOLVO Canada says that we can purchase an additional key.
There are YouTube videos from USA VOLVO dealers showing that new owners get 3 keys, 2 black ones & the orange one, so two keys can be linked to driver profiles. Our 2019 XC40 came with 3 keys & everything worked well. Is VOLVO Canada just trying to get more $$ from me, or do they think that limiting us to one key & one profile is all that most families need ? I think they are wrong about this.
The instructions for setting up the Volvo On Call app, actually states that you must have all three of the keys in the car when the app is linked to the car.
 
The instructions for setting up the Volvo On Call app, actually states that you must have all three of the keys in the car when the app is linked to the car.
oddly my wife’s T5 came with 1 black and 1 orange key and paired up with VOC fine, we actually got the second black key a week after she got the car.
 
OK, been working with Volvo customer care as I sent a letter to their CEO complaining of this key mess. They confirmed the Recharge should have come with 3 keys, but the normal XC40 only comes with a black and orange key. They are working with my dealer to cover my second key and as good faith reimbursing me for the second key we purchased for my wife's T5. They still are not sure why the black fobs were missing the blade key inside.
 
One more data point, since I looked further last night after reading about missing metal keys.

Mine came with the three key/fobs - two black, one orange. There was nothing I needed to say or do. They were all on the same wire loop and I saw other cars' keys too, all three on the loop.

Both black key/fobs have metal keys inside, and the orange one did not, but that makes some sense to me as I see it as a valet key, once the Care Key support settles out.
 
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