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Discussion Starter · #1 ·
In western Canada, our dealer issued 2 keys for our XC40 Recharge - a black one & an orange one. The orange key is called a "CARE KEY" & is supposed to have some car speed limiting abilities in future, so this is the key you can lend out. The orange key cannot be connected to a driver profile - only the black key can. This means that my wife is using the orange key & has no profile linked to her key. This seems shortsighted, but of course VOLVO Canada says that we can purchase an additional key.
There are YouTube videos from USA VOLVO dealers showing that new owners get 3 keys, 2 black ones & the orange one, so two keys can be linked to driver profiles. Our 2019 XC40 came with 3 keys & everything worked well. Is VOLVO Canada just trying to get more $$ from me, or do they think that limiting us to one key & one profile is all that most families need ? I think they are wrong about this.
 

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UK Owner - I got three keys with mine, two black one orange. The two black are standard keys designated Key 1 and Key 2. Key one is now linked to my wife's profile and key 2 to mine. This gives automatic setting of the drivers seat depending on which key has been used.
 

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I'm in Ontario - My '21 XC40 Recharge came with 2 black and 1 orange. FWIW My 2019 XC40 R-design came with 4 keys (2 Black, a Red, and the sports key/tag), so on both sides it looks like Volvo Canada is trying to squeeze out some extra $$$ money from us nice Canucks.
 

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I'm in Ontario - My '21 XC40 Recharge came with 2 black and 1 orange. FWIW My 2019 XC40 R-design came with 4 keys (2 Black, a Red, and the sports key/tag), so on both sides it looks like Volvo Canada is trying to squeeze out some extra $$$ money from us nice Canucks.
I don’t actually have the vehicle yet, but my understanding from reading and the discussion we had with the dealer is that the sports key is no longer included, but can be purchased after the fact. The orange key is a replacement for the red key. We were told there would be two black keys though, so my wife and I each get a set of keys for setting up our profiles.
 

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In western Canada, our dealer issued 2 keys for our XC40 Recharge - a black one & an orange one. The orange key is called a "CARE KEY" & is supposed to have some car speed limiting abilities in future, so this is the key you can lend out. The orange key cannot be connected to a driver profile - only the black key can. This means that my wife is using the orange key & has no profile linked to her key. This seems shortsighted, but of course VOLVO Canada says that we can purchase an additional key.
There are YouTube videos from USA VOLVO dealers showing that new owners get 3 keys, 2 black ones & the orange one, so two keys can be linked to driver profiles. Our 2019 XC40 came with 3 keys & everything worked well. Is VOLVO Canada just trying to get more $$ from me, or do they think that limiting us to one key & one profile is all that most families need ? I think they are wrong about this.
Picked our Recharge two weeks ago - Three keys rec'd - two black one Orange - rather than Volvo Canada - perhaps your dealer is trying to make some extra margin to sell you another key - If I were you I would go back to the dealer and let them know you are aware every other Canadian that has taken delivery has rec'd three keys so you would like your second black key.
 

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I'm in Ontario - My '21 XC40 Recharge came with 2 black and 1 orange. FWIW My 2019 XC40 R-design came with 4 keys (2 Black, a Red, and the sports key/tag), so on both sides it looks like Volvo Canada is trying to squeeze out some extra $$$ money from us nice Canucks.
Same for us - we had a 2019 XC40 Momentum T5 - it had 4 keys - the two black, one Red and the sport key - Rec'd three with the new Recharge two weeks ago - 2 black and 1 orange. More likely the dealer wants to sell the second black key to get some more margin.
 

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2021 XC40 P8 Recharge
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In western Canada, our dealer issued 2 keys for our XC40 Recharge - a black one & an orange one. The orange key is called a "CARE KEY" & is supposed to have some car speed limiting abilities in future, so this is the key you can lend out. The orange key cannot be connected to a driver profile - only the black key can. This means that my wife is using the orange key & has no profile linked to her key. This seems shortsighted, but of course VOLVO Canada says that we can purchase an additional key.
There are YouTube videos from USA VOLVO dealers showing that new owners get 3 keys, 2 black ones & the orange one, so two keys can be linked to driver profiles. Our 2019 XC40 came with 3 keys & everything worked well. Is VOLVO Canada just trying to get more $$ from me, or do they think that limiting us to one key & one profile is all that most families need ? I think they are wrong about this.
Your car should have three keys, two black and one orange. Check your glovebox to see if the clear blister pack designed to hold three keys is still there. It happens. Otherwise, call the dealer and ask for the key.
 

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In California I got only one black key and an orange key. I was told the orange key doesn't do anything now, but will in the future. I assumed that meant you can't even drive the car with it. I haven't tested it. My wife will not drive this car or any other car than her trusty 2006 Acura, so it hasn't been an issue. Did others in the U.S. get two black keys?
 

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In California I got only one black key and an orange key. I was told the orange key doesn't do anything now, but will in the future. I assumed that meant you can't even drive the car with it. I haven't tested it. My wife will not drive this car or any other car than her trusty 2006 Acura, so it hasn't been an issue. Did others in the U.S. get two black keys?
Yes two black, one orange here in Texas. Given what they charge for those things I’d demand they give you what you paid for.
 

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In California I got only one black key and an orange key. I was told the orange key doesn't do anything now, but will in the future. I assumed that meant you can't even drive the car with it. I haven't tested it. My wife will not drive this car or any other car than her trusty 2006 Acura, so it hasn't been an issue. Did others in the U.S. get two black keys?
The orange key functions as a normal key in your car. There is a risk when using it that the speedometer reads in km/h and the ambient temp reads in Celsius. Software was released this week that fixes the km/h issue and adds the ability to set a profile with the orange key. You should be receiving a letter inviting you in to your local retailer for the software update. Or you can reach out to the Retailer and request the Software update.
 

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The orange key functions as a normal key in your car. There is a risk when using it that the speedometer reads in km/h and the ambient temp reads in Celsius. Software was released this week that fixes the km/h issue and adds the ability to set a profile with the orange key. You should be receiving a letter inviting you in to your local retailer for the software update. Or you can reach out to the Retailer and request the Software update.
I just checked and the orange key does indeed drive the car, even though the salesman told me it doesn't. Why would he have said that? I didn't check the speedometer/temperature issue. And why did treesap get two black keys and an orange? Are there some consumer laws at play here? I just got an email from the salesman who said buyers get only one black key and doesn't know how anyone could get another.
 

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Discussion Starter · #14 ·
In western Canada, our dealer issued 2 keys for our XC40 Recharge - a black one & an orange one. The orange key is called a "CARE KEY" & is supposed to have some car speed limiting abilities in future, so this is the key you can lend out. The orange key cannot be connected to a driver profile - only the black key can. This means that my wife is using the orange key & has no profile linked to her key. This seems shortsighted, but of course VOLVO Canada says that we can purchase an additional key.
There are YouTube videos from USA VOLVO dealers showing that new owners get 3 keys, 2 black ones & the orange one, so two keys can be linked to driver profiles. Our 2019 XC40 came with 3 keys & everything worked well. Is VOLVO Canada just trying to get more $$ from me, or do they think that limiting us to one key & one profile is all that most families need ? I think they are wrong about this.
My dealer now admits that they have kept the OWNERS KEY (known to the car as KEY 1). They withheld that key thinking that they would need it for doing the big software update in the next month or 2. After that they say they will give me the OWNERS KEY ... good thinking, seeing as I am the OWNER.
 

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My dealer now admits that they have kept the OWNERS KEY (known to the car as KEY 1). They withheld that key thinking that they would need it for doing the big software update in the next month or 2. After that they say they will give me the OWNERS KEY ... good thinking, seeing as I am the OWNER.
I would think there is a greater chance of the dealer losing the key fob especially when they do not have a car in inventory to match it - personally I would feel more comfortable having all my own car key fobs and then when they have to do an update since the OTA is not yet available bring all the keys in for the update.
 

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I just checked and the orange key does indeed drive the car, even though the salesman told me it doesn't. Why would he have said that? I didn't check the speedometer/temperature issue. And why did treesap get two black keys and an orange? Are there some consumer laws at play here? I just got an email from the salesman who said buyers get only one black key and doesn't know how anyone could get another.
I do not think your salesperson is correct - you should be getting all the keys the manufacture provides which is two black key fobs and one orange key fob. This is what Chris - the Volvo Car Rep told us above - and he works for corporate Volvo - Your car should have three keys, two black and one orange. Check your glovebox to see if the clear blister pack designed to hold three keys is still there. It happens. Otherwise, call the dealer and ask for the key.
 

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I had a long discussion with Volvo Customer support and they confirmed what the salesman told me, that there is only one black key given to the buyer. She had no idea how anyone was getting a second black key unless they paid the dealer to program another one. However, she said there is also supposed to be a black chip, not a key, with limited function. I did not get that. Here is her email below. So I repeat my question to those in the U.S. who have taken delivery: what exactly are you getting in the way of keys?

Thank you for contacting Volvo Car USA. We appreciate your inquiry and apologize for any inconvenience you may have experienced with your vehicle. To recap our phone conversation, a few points we went over were as follows:

  1. Keys - 2021 vehicles come equipped with 3 keys - an orange Care key, a traditional black key and a key chip (sports/valet key).
  2. Vehicle features - a few features may not currently be available on your vehicle. These include the Volvo On Call app, Smart Phone Integration - Apple Car Play, Sirius XM. These features will be available later in 2021 as a software update.
  3. We have included a downloadable rebate coupon if you choose to have a dealer program an additional traditional black key for your wife. Please keep copies of all of your paperwork and follow the instructions on the rebate form.

The orange Care Key is a new feature to 2021 Volvo vehicles. To set up the speed limiter, you can change maximum speed for a Care Key via the center display:
 

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Two black keys were provided no question. + One orange Key. The "sports" key is not standard issue with P8's. Only other ICE models.... from my understanding. I asked about the sports key fob when I purchased as that seemed a lot better option than the big bulky standard keys. It had to be purchased separately.
 

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I would say the Customer Care rep with the note above - is confusing models and details of issues. Chris the person that works for Volvo cars has noted above in a very detailed fashion - two regular black keys and one Orange key - sport key is no longer available. That is exactly what all us Canadian customers have been getting from our dealers when we take delivery - not sure why the US would be any different. In fact as noted above some US customers were getting that too - must be a dealer issue.
 
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