How long is it taking for OTA updates to reach everyone? I have an appointment at my dealership next week to get V 1.7.
I’ve been trading email with New Jersey Customer Care about OTA in general and update version 1.7 specifically. The bottom line is:I emailed Bill Casey, Head of Support Operations for Volvo Americas regarding the roll out of OTA update 1.7. Here is the response on his behalf. [for text of the response see post #19]
The update was tested and verified but to avoid any possibility of software not operating as expected we performed the first round of updates to a select 100 XC40 Recharge customers. These customers were notified by e-mail prior to the update as you are aware. There was no availability of updates 3 months ago, however, this process did begin approximately 2-3 weeks ago. As this is our first vehicle OTA updates we are rolling them out slowly. The last thing we would want would be for our customers to receive software that did not operate as intended and be stranded or needing service on their vehicle. Prior to releasing the OTA update to the first 100 customers our technical teams tested our own vehicles to be sure the update received did not show any signs of failure. I contacted our team today and received a response just a few minutes ago that US specification vehicles will have the OTA by the end of October. If your vehicle does not receive this update please let me know.
Let me just be clear, 99% of the 80+ cars that I’ve owned have had great experiences. This is our first Volvo, so I am not a repeat client for them. Just so you get that part of it. Additionally, this is a new product for Volvo (BEV). And on top of that, you are also talking 2x different arms of the same company. Though that is why the owner (family member) of the franchise called me.Oh, I realize that someone is paying for it - but you keep customers in the long run by eating some costs - it’s an investment in your customers…and for us, it’s meant buying from the same dealer for 18 years.
To be fair, the first iphone came out in 2007, so they have ~14 years of experience doing OTA updates. Plus they built an OS and fully understand how to do software updates. Volvos only 10 months in.
I am hoping they will do so at some point. Would love to say soon but that would be too optimistic.
As others have said, they've been doing it for 14 years. The first few iPhones had to have software updates applied by plugging your phone into the computer and doing it via iTunes. IIRC, it wasn't until iOS 5 that you could do it without a computer...
Well for one thing - a bug in an iPhone update is far less likely to kill you, or disable your sole means of transportation.
Great information.I had my update 1.7 done at dealer today, they warned me it was a big update and probably 1 1/2 hrs, anyway the first update failed so they reset battery and talked to Volvo hdqts and then tried it again successfully.
I now have 1 August Android security and 13 Aug kernal version
Yes, that's exactly what I was thinking and also probably why they haven't released it to OTA yet.Great information.
It is Interesting that it failed once and they had to retry. I wonder how that would look if it was an ota update of the same build? Would it:
Contact hq itself through software and try again
Need towing to the dealer
Revert to the previous state
Glad it all worked out.
It fascinates me how software fails to load on these sometimes. I guess I have gotten used to software working on my home computers. Feels like the P8 had one foot in the future and one foot in the passedI bought my MY21 Recharge on Monday. Dropped the car off at the dealer on Thursday morning to have the trailer hitch installed. They offered to update the software, too, and I accepted the offer. Boy am I glad that I did! The car wasn't ready until Friday morning. Reading the work order is like a tech support update from ****:
perform pds software as part of delivery servicesoftware failed to load into vehicleperform software downloadperform additional downloadihu reloadsoftware control module downloadingsoftware failed to load into vehicle notj
software failed to load and lost communication with ihu. fault trace with vida. reloaded vgm and ihu. performed battery reset
I am so so glad that someone else suffered this pain and not me!
Anyway, now that I have 1.7, the car seems to work fine. The range app is cool. I don't know whether the range increased because I didn't have the car long enough with the previous version. XM radio doesn't excite me. I have had it available in the last several cars that I owned and didn't think that it was worth the subscription fee.