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Hands free XC40 tailgate issue

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325 views 11 replies 6 participants last post by  exmugen  
#1 · (Edited)
Anyone having issues with the hands free feature to open the tailgate. My tailgate hands free feature does not work for me or my wife. Brought the car back to the dealer twice and both the service guy and salesperson got it to work after repeated tries. Went home tried it and - nothing.
Can anyone verify if their sensor looks like this pic? Tried all methods recommended here
Image
 
#2 ·
Does it do anything when you kick your foot in and pull it back out, such as beep? If it beeps but doesn't open, you're either standing too close or don't have the key fob on you. You do have to stand back after kicking in under the bumper with your foot. And you kick in just to the left of the license/number plate. Don't flail your foot left and right. See if that helps.
 
#5 ·
Once again took the trip to visit service. Once again while there it worked. This time I actually did it. Same thing I had been doing for the past week but this time it worked. Felt stupid. Was told that the kick needed to be quick and between the "v" and "o". Already did that but this time it worked. Hopefully it will continue to function as advertised. Gnomes?
 
#10 ·
It's odd how variable this is. For some people (including me) who figured out how to do it "correctly" it works every time. For others they can never get it to work. Is it a hardware, software or technique issue? I guess we'll never know unless those of us who have the knack try it on cars that "don't work properly"....we need a bunch of cars and users to do a proper study! :)