Many things had transpired today unexpectedly - in a good way.
1) Current car was physically assessed through BMW dealer with a value in hand through Kelly Blue Book
2) Decided to cancel current reservation to re-build a new spec with a) No HeatPump b) 19” wheel (this was what was unsettling to me) apparently the first batch of shipments are all 20”
3) Went to a different dealer and explained how frustrating that initial dealer (whom I reserved with) was not forth coming at all, but continued to spin misleading info to me repeatedly about tire sizes and that “all glitches will be fixed by next week” - now it’s integrity issue
4) this new dealer asked if I would be car-less if I re-build which may take another 3-4 months. I said not really but worries my current car value may drop in 3 months time (more mileages etc) so immediately they offered to “Match” the offer I was given AND they gave me an XC40 T4 loaner !!!! I just have to bring it in monthly since temprorary plate is only for a month - until my p8 arrives
Now THIS is customer service AND smart to lock in customers !
Now I won’t have to worry about making arrangements to sell my Car rather just have a loaner ( at no additional cost) ! They’re cutting a check in 3 days for my Car that they took in.
More importantly this dealer was totally forthcoming about what they know so far - that’s all I needed. Simply don’t put a spin to continue to mislead me or influence me from my initial build !
1) Current car was physically assessed through BMW dealer with a value in hand through Kelly Blue Book
2) Decided to cancel current reservation to re-build a new spec with a) No HeatPump b) 19” wheel (this was what was unsettling to me) apparently the first batch of shipments are all 20”
3) Went to a different dealer and explained how frustrating that initial dealer (whom I reserved with) was not forth coming at all, but continued to spin misleading info to me repeatedly about tire sizes and that “all glitches will be fixed by next week” - now it’s integrity issue
4) this new dealer asked if I would be car-less if I re-build which may take another 3-4 months. I said not really but worries my current car value may drop in 3 months time (more mileages etc) so immediately they offered to “Match” the offer I was given AND they gave me an XC40 T4 loaner !!!! I just have to bring it in monthly since temprorary plate is only for a month - until my p8 arrives
Now THIS is customer service AND smart to lock in customers !
Now I won’t have to worry about making arrangements to sell my Car rather just have a loaner ( at no additional cost) ! They’re cutting a check in 3 days for my Car that they took in.
More importantly this dealer was totally forthcoming about what they know so far - that’s all I needed. Simply don’t put a spin to continue to mislead me or influence me from my initial build !