I've had my car since mid-July. I do use the power tailgate fairly often, at least once every couple days, because I put my dog in the back. This week the power tailgate stopped closing the hatch all the way. It closes, but doesn't latch tight, so I have to manually give it a push once the motor has stopped. I have an appointment scheduled at the dealer on Tuesday. I'm a Care by Volvo subscriber and this will be my first-ever experience with a Volvo dealer other than picking up the XC40, so I'll be interested to see how this goes.
Jezza
First problem: Power Tailgate Won't Latch
Dealer treated the service appointment just like any other. I don't even think the service department was aware of the Subscription program; there was certainly no mention of it. Of course the problem wouldn't replicate itself while I was there, so they said to drive straight back if it happened again. It did later that day, only for it to latch beautifully once I got to the dealer. I'm going to hope that, like swhall experienced, this issue will get better and not worse.
Update: The problem got worse to the point that it would never latch by itself. The dealer ordered a new lock motor and, after a several week wait for it to arrive, installed it today. Seems to have solved the problem.
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