Ah... so sad to hear. I don't know who doesn't follow the protocol, but hope EA found the root cause and fix it soon.If you scroll back to read my prior posts you'll see why this is an issue for me. Not sure where you live (I see what appears to be a USA flag but no city/state listed) -- I am in Cleveland, Ohio. 99% of the chargers near here are SIGNET, which means ALL of those will fail. I've had EVs for over a decade, including a Porsche Taycan, Audi eTron SUV etc -- so I have experience with 50kW and 150kW and 350kW DC fast chargers around the "Great Lakes/Midwest" region, as well as Tesla Superchargers.
Our trip tomorrow, there are 2x EA chargers (150-350kW) in the Pittsburgh PA area we will pass. One is SIGNET the other is not. I'll stop at both, because I want to "test" the SIGNET charger. But based on past experiences with the XC40 over last few weeks, I have a 50% sense of it working. We'll see.
But as another example:
End of June we have a 500+ mile (each way) trip down to Gatlinburg TN. There are ~7 chargers on the way, of which ALL of them are SIGNET (save for one). So that means 95% of the chargers probably wont work.
Again, I'm fully aware that SIGNET chargers are the only ones that don't work -- this has been stated in my prior replies. But sadly, for my location, MOST of the nearby chargers are SIGNETs. This is very upsetting to have bought (leased) a $60k car that has ample charging for our trips (range isnt great, efficiency isnt great, but its "feasible") -- but, if the EA/SIGNET combo chargers dont work, it makes our car completely unable to make the drive. (We cannot turn a 10 hour drive in a 3 day trip, that would be only way at Level 2, but that is not a reasonable option).
PS: We can make the trip tomorrow heading EAST without needing to use SIGNET chargers (but I'll stop/test one along way). We sadly can NOT make the trip SOUTH to TN in a few weeks because there are spots where there are NO DC chargers EXCEPT for SIGNET EA units -- hence the problem for me