[Stephen Cerruti]

Received from Volvo:

Dear _, we hope you are enjoying your XC40 Recharge.

Your new all electric vehicle is compatible with over 80% of all public charging stations nationwide. To ensure a hassle-free charging experience, we have conducted extensive testing with many public charging providers including ChargePoint, Electrify America and EVGo.

It has been brought to our attention that there are some charging compatibility challenges between the XC40 Recharge and some DC fast chargers on the Electrify America network. We are actively working with Electrify America and our Volvo engineers to resolve these issues and improve your charging experience. If you anticipate using an Electrify America charger for road trip or regular charging, we encourage you to contact Electrify America’s customer support in advance at 1-833-632-2778. Their team can provide quick support to help identify your best charging options. Volvo Car and Electrify America expect to have the issues resolved by July.

Has anyone had issues? Can you say what type of charger they are having issues. I was looking forward to using Electrify America because they are rolling out some 150kW chargers in my area.

 

[goatsweater]

Some people were talking about this at Range/Consumption Thread. Sounds like EA is slowly getting to fixing them all, but some do still remain.

 

[Stephen Cerruti]

From the link it looks as if the problem is related to the Signet chargers. It seems to be hard to find information on the chargers at a site, but here are drawings of the different brands of chargers they use (in order Signet, Efacec, BTC Power and ABB source: VW's Electrify America unveils 4 different ultra-fast charging stations for its massive network - Electrek)

When comparing to the photos from plugshare (PlugShare - Find Electric Vehicle Charging Locations Near You) it appears the new ones going in near me are ABB.

 

[EVrookieSoCal]

I think this appears to be an ABB as well. We had no issues with this unit (150kw) last weekend.

 

[Coffeenerdguy]

Chargepoint always works but these two did alright.

 

[Stephen Cerruti]

Chargepoint always works but these two did alright.

Those look like Signet, how fast were they?

 

[ColoradoNative]

I wonder what the problem is? Because of this thread, I called EA and they said the charger in Frisco was a Signet device, and would not work with the XC40. During a test drive on Friday I did a test charge there, and charged from 49% to 51% without issue. It was doing 87kw when I stopped it. I found it oddly comforting to see the miles getting packed on so quickly.

However, I also tried a ChargePoint L2 charger a few blocks over, and the XC40 refused the charge, with the drivers display going red and simply stating Charging Error. 🤷

 

[SeattleCat]

Is there anyway to find out where signet chargers are used. The electrify America app does not seem to specify the charger model. Would be nice to know before one gets there with a low potential difference remaining.

 

[arijaycomet]

Is there anyway to find out where signet chargers are used. The electrify America app does not seem to specify the charger model. Would be nice to know before one gets there with a low potential difference remaining.

You have a few options:
1- call EA and they will tell you if the route planned includes Signet chargers
2- you can use PlugShare app/site and rely on the photos (visually they do look unique)
3- ask here if anyone lives nearby/local to scout them out (and send photos, like above)
That said there is supposed to be a fix in place that will supposedly be rolled out this summer to fix. Fingers crossed!

 

[BainbridgeIsland]

First time today visiting a DC fast charger - and it happend to be Electrify America. Worked fine - went from 60% to 90% in just under 30 minutes. The charger was labeled as 150KW - but it maxed out at only 46 KW.

I thought our P8s supported up to 150KW on a DC charger? Or does the max charging rate setting (currently set to 48KW EDIT: should say 48 AMPS, see correction below) apply to both AC and DC?

At Target store in Lynwood, WA:

 

[Woomi]

Normally, if the RSOC is high, battery charging speed decrease.
Since you start charging from the 60%, I think it's not too bed.

First time today visiting a DC fast charger - and it happend to be Electrify America. Worked fine - went from 60% to 90% in just under 30 minutes. The charger was labeled as 150KW - but it maxed out at only 46 KW. I thought our P8s supported up to 150KW on a DC charger?

At Target store in Lynwood, WA:
View attachment 676

 

[BainbridgeIsland]

First time today visiting a DC fast charger - and it happend to be Electrify America. Worked fine - went from 60% to 90% in just under 30 minutes. The charger was labeled as 150KW - but it maxed out at only 46 KW.

I thought our P8s supported up to 150KW on a DC charger? Or does the max charging rate setting (currently set to 48KW) apply to both AC and DC?

At Target store in Lynwood, WA:

As usual, got my units mixed up:

My car's max charge setting = 48 AMPS (not KW)
EA fast charger session today: Max charging rate: 45KW, which at 430V (shown on charger screen) means 104 AMPS. (EDIT: note car instrument display showed 109 Miles/Hour charge rate).

So clearly the 48 AMP limit set on my car only applies to AC charging, not DC.

 

[SeattleCat]

Has anyone seen a faster than 50kw charge rate in America?

I am running my battery down so I can maximize the rate.

 

[Dogwhistle]

Has anyone seen a faster than 50kw charge rate in America?

I am running my battery down so I can maximize the rate.

Sure, I’ve seen about 120kW at an EVGo station, car was down around 20% or so.

 

[walnut]

here’s what i got today at electrify america 150kw charger.

 

[Dogwhistle]

View attachment 680
here’s what i got today at electrify america 150kw charger.

Yeah, the XC40’s charge curve is drastically reduced approaching 80%. You can get 150kW around 10% SOC though.

 

[walnut]

whoops, didn’t realize photo was upside down. it’s right side up on my phone.

i wish you could change the units it shows for charging, i rather know kw instead miles per hour.

 

[arijaycomet]

For those of you whom have had the “unlucky” experience of SIGNET chargers on the ElectrifyAmerica network, but have had no other choice to charge elsewhere, what have you done? I’m just trying to get a feel here because we have 2x upcoming trips (both starting in Cleveland, Ohio — one goes down to Tennessee the other over to West Virginia).

Some of the “stops” have alternate charging but they are only 50kW max. Some of them have quite literally NO other DC fast options Except for the EA stations, which are clearly SIGNET based on the PlugShare photos. I’m fine with calling EA to get it resolved — but will that work? Meaning if I get there, plug in, does not work, am I correct to assume calling EA they can remotely get it to work somehow?

Just trying to figure out these plans ahead of time — first trip is just A few weeks away.

 

[walnut]

I was able to charge at an EA charger without issues, believe this is Signet based on photos.

 

[Stephen Cerruti]

I was able to charge at an EA charger without issues, believe this is Signet based on photos.

That looks like an ABB to me. The Signet is rounded at the top and does not have the green bezel inside the arch.

For those of you whom have had the “unlucky” experience of SIGNET chargers on the ElectrifyAmerica network, but have had no other choice to charge elsewhere, what have you done?

There are some tips above in the thread. I think that learning to identify the Signet chargers from the photo is the best bet. The signet chargers have the charging handles on the front (eliminates Efacec), facing forward not at an angle (eliminates BTC Power) with nothing between them (eliminates ABB.)

All of the chargers are white with an arch that has a green interior, however the Signet's arch is unique that it is equal thickness with nothing protruding into the empty space. You are going to see much less green than the BTC or ABB on a straight on photo. The Efacec is the easiest to distinguish because it has handles on the side like a gas pump.