As I see it, this is an experiment by Volvo, and we are part of the experiment. They have a nice product and an interesting delivery idea. I'm patient and my wife has a car so I'm covered for major needs. But I am also capable (for the first time in my life) to be able to walk down the street and get any car I want. If this gets too difficult I will just walk away. So I am keeping an eye on how people are treated since this is sort of a 'marriage'. I don't expect perfection but I do want product quality and consideration. I don't want to set off a PC/Apple discussion (have lots of PC friends), its just that is why I buy Apple products, I expect them to work and be well treated and I will pay for that.