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This morning I got into my gym clothes and got in the Volvo to go to the gym. The car wouldn't start. I kept getting a message on the driver's screen saying Start System Check Brake Pull lever all the way to start. Of course I had already pushed it all the way into Reverse (I was in my garage). I tried stepping on, then off the brake, putting the car in drive and reverse multiple times but kept getting the same message. I tried holding the shift lever in place for an extended period but nothing changed. Finally a little warning appeared in the lower right of the display saying emergency assistance and giving the 800 number.
I called the 800 number and they first wanted to troubleshoot the key fob, so they told me to empty the cupholders (I had my dark glasses in them), then place the key fob on the diagram of the key in the cupholder. Only there was no diagram of the key. I put it in there anyway and tried again. Same thing happened. At that point she said she'd start a case and call a tow truck. Shortly after that I got a text saying the tow truck was on its way in 40 minutes. I changed my clothes, showered and decided to try one more time. Of course this time the car started the first time. I called the 800 number again and they left it up to me to be towed or cancel. I decided to cancel because my experience is that mechanics can't can't diagnose, much less fix, a problem when they can't see it or get a code. and with a brand new model like this, I suspect they have no clue what to do even if the error happens.
I want to start the thread to make a record of it so we can see if others have the same problem. Maybe this should be a general troubleshooting thread. Has anyone else had this happen?
I called the 800 number and they first wanted to troubleshoot the key fob, so they told me to empty the cupholders (I had my dark glasses in them), then place the key fob on the diagram of the key in the cupholder. Only there was no diagram of the key. I put it in there anyway and tried again. Same thing happened. At that point she said she'd start a case and call a tow truck. Shortly after that I got a text saying the tow truck was on its way in 40 minutes. I changed my clothes, showered and decided to try one more time. Of course this time the car started the first time. I called the 800 number again and they left it up to me to be towed or cancel. I decided to cancel because my experience is that mechanics can't can't diagnose, much less fix, a problem when they can't see it or get a code. and with a brand new model like this, I suspect they have no clue what to do even if the error happens.
I want to start the thread to make a record of it so we can see if others have the same problem. Maybe this should be a general troubleshooting thread. Has anyone else had this happen?