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Discussion Starter · #1 ·
Anyone else has seen this message? This popped up a few days ago and shows up every time I get in the car. I called the Volvo dealer (Galpin Volvo in Van Nuys, CA) and they basically said “yeah you should bring it in” but the scheduler said their isn’t appointments for 3 weeks. I told her it sounds urgent and she basically said tough luck. I asked for a loaner and they said they don’t have any. I emailed the general manager but of course he hasn’t responded.
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Anyone else has seen this message? This popped up a few days ago and shows up every time I get in the car. I called the Volvo dealer (Galpin Volvo in Van Nuys, CA) and they basically said “yeah you should bring it in” but the scheduler said their isn’t appointments for 3 weeks. I told her it sounds urgent and she basically said tough luck. I asked for a loaner and they said they don’t have any. I emailed the general manager but of course he hasn’t responded.
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No sorry have not experienced this - but sounds like the scheduler does not understand the situation or the type of vehicle it is. They should have some open slots for critical repair issues or they could bump some minor nonurgent jobs.
 

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Odd that something pops up as urgent but tells you to drive to your service center not knowing how far it is away. You would think it would say please get towed to a nearby center. Anyone know if the car is safe to drive with that message? How far at what risk to the car or driver. Be nice if there was some information on what you can expect during your “careful drive to the service center”.

Have you tried other service centers nearby? Your car should be able to receive service at any Center.

The lack of loners seems to be an in going problem. With the car shortage I wonder if this is the same at other car manufacturers dealerships.

Good luck.
 
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I got this message this week. Called Volvo on call and they said I would need to tow to the dealer. Dealer gave me the same “we’re really busy and there’s a car shortage so tough luck”. The next day they said they raise a ticket with Volvo and said it was a software issue and ran a software update (including version 1.7) and haven’t seen it since.

so on the plus side, it doesn’t sound like it’s a mechanical failure and you’re prob ok if the error goes away as you use it.

I did have to play a little hardball to get them to look at it, but it helped that Volvo on call actually towed it to them and had them check it in.

good luck!
 

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Anyone else has seen this message? This popped up a few days ago and shows up every time I get in the car. I called the Volvo dealer (Galpin Volvo in Van Nuys, CA) and they basically said “yeah you should bring it in” but the scheduler said their isn’t appointments for 3 weeks. I told her it sounds urgent and she basically said tough luck. I asked for a loaner and they said they don’t have any. I emailed the general manager but of course he hasn’t responded.
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Any news?
 

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Discussion Starter · #6 ·
Any news?
Has been at the service center for 2 weeks. Finally heard back yesterday. Initially they said it was just a software glitch but the update didn’t resolve it. Apparently a battery cell is faulty so it is getting replaced, and it’s coming from Sweden so it may be several more weeks before I get the car back.

I am pretty much over it. I leased this car in July and it has been a total of 4 weeks and counting at a service center. Have dealt with 3 dealers and service centers and no one has a clue how to handle these cars. As much as I love Volvo cars, I am getting rid of it as soon as I get it back. Wife has a Model Y on order, I’ll be driving my old Subaru until the IONIQ 5 becomes available. Tired of being Volvo’s guinea pig.
 

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Has been at the service center for 2 weeks. Finally heard back yesterday. Initially they said it was just a software glitch but the update didn’t resolve it. Apparently a battery cell is faulty so it is getting replaced, and it’s coming from Sweden so it may be several more weeks before I get the car back.

I am pretty much over it. I leased this car in July and it has been a total of 4 weeks and counting at a service center. Have dealt with 3 dealers and service centers and no one has a clue how to handle these cars. As much as I love Volvo cars, I am getting rid of it as soon as I get it back. Wife has a Model Y on order, I’ll be driving my old Subaru until the IONIQ 5 becomes available. Tired of being Volvo’s guinea pig.
Did you sort out the lemon laws? I assume you could get rid of it even before it comes back.

Sorry you have had an absolutely awful experience :( wish everyone could have had my P8 experience.

More than that I wish we could see the real data of how many people are having yours or hekeiths or others bad experiences vs mine. No amount of polling on here can show real data as we are not a good random sample. Wish their were laws making companies have to expose this data through a standard interface.

Good luck with your old and then new car :)
 

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No sorry have not experienced this - but sounds like the scheduler does not understand the situation or the type of vehicle it is. They should have some open slots for critical repair issues or they could bump some minor nonurgent jobs.
Anyone else has seen this message? This popped up a few days ago and shows up every time I get in the car. I called the Volvo dealer (Galpin Volvo in Van Nuys, CA) and they basically said “yeah you should bring it in” but the scheduler said their isn’t appointments for 3 weeks. I told her it sounds urgent and she basically said tough luck. I asked for a loaner and they said they don’t have any. I emailed the general manager but of course he hasn’t responded.
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Yes. Had the same in my 2022 XC60. Same response from the dealer in Maplewwod mn. I am so disappointed in Volvo.
 

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Discussion Starter · #9 ·
Yes. Had the same in my 2022 XC60. Same response from the dealer in Maplewwod mn. I am so disappointed in Volvo.
I’ve heard mixed responses of people saying it just “goes away”. I finally got a dealer to look at it and they kept my car for a month. They found some faulty battery cells that they had to replace.
 

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I’ve heard mixed responses of people saying it just “goes away”. I finally got a dealer to look at it and they kept my car for a month. They found some faulty battery cells that they had to replace.
Did they say if there is an easy test to see if there are faulty battery cells?

For that matter I wonder what other things could be minority faulty that could be picked up in a drum roll X thousand mile service …. Perhaps in the future we will see services checking batteries at more advanced levels or other such systems that ice cars did not have.
 

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Discussion Starter · #11 ·
Did they say if there is an easy test to see if there are faulty battery cells?

For that matter I wonder what other things could be minority faulty that could be picked up in a drum roll X thousand mile service …. Perhaps in the future we will see services checking batteries at more advanced levels or other such systems that ice cars did not have.
I think once they figured out what to test it was easy. Just had to hook it up to a computer (I’m mostly speculating though). The issue then was getting the battery cells which they had to ship from Sweden (this was around December). Overall I have been disappointed with Volvos service department. I’ve had 3 major issues with the car and all 3 times they brushed me off. The last time my interior flooded after a rain storm (which they eventually found to be part of front not sealed properly) and they told me I had to wait a month for an appointment. I hung up the phone and literally put on my neighbor’s fly-fishing boots and drove it to the Volvo, parked it in the front of the service entrance, and walked away.
 

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I am hoping the service visits evolve to check for More things.

Glad they fixed your car. Huzzah happy swooshing
 

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Sadly I followed through with the lemon law case and they are buying back the car next week. Love the car, but tired of having it in the shop
Understood. I could not have faith in the particular car if I had had your luck. It is interesting how large the deviation from one owners experience to another. It is almost a biological difference.

What are you replacing it with?
 

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Discussion Starter · #15 ·
Understood. I could not have faith in the particular car if I had had your luck. It is interesting how large the deviation from one owners experience to another. It is almost a biological difference.

What are you replacing it with?
Holding off for a bit and driving my old Subaru for a while. It’s quite the predicament since the xc40 recharge is such a nice car…. I drove a Mache and ID4 and they just felt…. Cheap, and under powered. Also the mache was an entry level trim and the dealer was tagging on a 15k price adjustment, which is a effing joke. Aside from that Tesla is a no-go for me (I hate Musk that much I’ll never buy one), and the EV6 and Ioniq 5 are non existent or comically marked up in SoCal. I like how the Polestars look but this Volvo experience left such a sour taste that my wife is vetoing another Volvo or Polestar for the time being. Sooo…. Yeah.
 
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