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So just an update.... there is no update. The car has been in the shop for 3 weeks and they still don't know the root cause of the issue. I went there yesterday to get an update in-person as all I ever got on the phone was "we're still looking at it".

View attachment 3762

Whatever the issue is, it's way beyond the skillset of the guys in the workshop and they are relying on Volvo Australia for everything. Last week they "decommissioned the battery", which I learnt was just doing a full discharge on the main battery so the car is safe to work on. Apparently this took some time because they can't drive it and had to draw out the power via some other method. They still have "13 more tests" to run on the car, and one reason they said it's taking a long time to get this resolved is because they do a test, send the info to Volvo Australia, wait for them to analyse the data, then they tell the workshop what to do next. So the delay is in this back and forth.

They are arranging a loan vehicle for me. Luckily I haven't been without transport because I still have my old ICE vehicle (which should be up for sale by now), but I've hung onto it while they sort the XC40 out. But after 3 weeks they can provide a loaner so I can finally put my ICE car up for sale and unlock the $$ value of that.

I'm not disappointed in the dealership that's working on the car...but I am a bit miffed that 3 weeks later they still haven't identified the problem. Maybe I'm over simplifying it in my mind...but the software threw an error and because that error condition was met, the software then shutdown the drivetrain of the vehicle. The software throws an error because it is told to throw the error by a signal it has received. That signal comes from one of several items. In my mind... you just look at those several items where the error has come from and test those components.

Surely that doesn't take 3 weeks?

And I get that this car needs more of a IT/Electrical support engineer rather than a "mechanic", but surely the car keeps an error log somewhere that can be looked at.

Also in the above picture you can't see it, but they have removed all the "frunk" plastic bits to expose the front drive motor. I didn't get a photo of it but the motor is literally fully exposed just under the frunk, complete with heaps of bright orange cables etc.
Does AU have lemon laws? Here after 30 days they buy the car back or swap it usually. Of course there is legal proceedings to get that,but once it meets criteria lawyers will take the case free of charge.
 

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Dead '22 XC40 Pure Elec.
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Discussion Starter · #42 ·
Does AU have lemon laws? Here after 30 days they buy the car back or swap it usually. Of course there is legal proceedings to get that,but once it meets criteria lawyers will take the case free of charge.
We sort of have lemon laws but they aren't actually called "lemon laws". We call it "consumer guarantees". They sort of work the same way though. I (as a consumer) have purchased a product (the XC40), and it has failed to meet a consumer guarantee (that the product functions as it is suppose to). What I have is considered a "major failure" as the car cannot be driven. I can at any point exercise my consumer rights and demand a repair, replacement or refund.

If I ask for a refund I can also ask that any additional penalties (such as fees for paying out the car loan early) are also covered by the entity that sold me the product (Volvo, or maybe the specific dealership).

It hasn't come to that yet as I'm still keen to understand what is actually broken with the car. However if they say something like "Ok we've identified the issue and it's the main battery. It'll take 6 months to get a replacement" - then I would seriously consider a refund, unless they can do a straight swap.
 

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That is the issue today, triggering refund/replacement puts consumer in a bad spot as cars are hard to get.
 

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Discussion Starter · #44 ·
So just an update on my busted XC40 situation...

Today I finally got a loan vehicle – a brand new V60. It's almost exactly the same on the inside as the XC40 Pure Electric, and in fact has a few extra features (like automatic parking) etc. At a full driveway RRP of $91K (AUD), I'm ok with this as a loan vehicle. Had they given me some cheap $30K (AUD) runabout, I would have lost my **** since I am now making finance repayments on an $82K car I can't drive.

As for my car – they STILL don't know the exact problem with it (yet). It has been a month and they have been engaged with Volvo Australia for quite some time, however they now think the problem is to do with the "main battery". I asked if that means the Battery Control Unit / Battery Management System, or if the battery had dropped cells internally. This is the bit they are waiting on Volvo Australia (who may be relying on Volvo Global?) to confirm. So in that regard I should have an answer soon as to what the actual problem is.

However this raises another issue. To work on the battery, or in that part of the car where they think the problem is, requires specialist training. And nobody at the dealership where my car is has had this training yet. Something to do with high voltage, sensitive electronics etc etc. There are people at the workshop booked in to do the training in the upcoming months, but nobody there at the moment is certified to do the work. So they are waiting to hear back from Volvo Australia to see if someone will fly up/get sent in (who has done the training), or if they will ship the car somewhere else to get fixed.

So that's where that's at.
 
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2022 XC40 Recharge Twin Fusion Red
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So just an update on my busted XC40 situation...

Today I finally got a loan vehicle – a brand new V60. It's almost exactly the same on the inside as the XC40 Pure Electric, and in fact has a few extra features (like automatic parking) etc. At a full driveway RRP of $91K (AUD), I'm ok with this as a loan vehicle. Had they given me some cheap $30K (AUD) runabout, I would have lost my **** since I am now making finance repayments on an $82K car I can't drive.

As for my car – they STILL don't know the exact problem with it (yet). It has been a month and they have been engaged with Volvo Australia for quite some time, however they now think the problem is to do with the "main battery". I asked if that means the Battery Control Unit / Battery Management System, or if the battery had dropped cells internally. This is the bit they are waiting on Volvo Australia (who may be relying on Volvo Global?) to confirm. So in that regard I should have an answer soon as to what the actual problem is.

However this raises another issue. To work on the battery, or in that part of the car where they think the problem is, requires specialist training. And nobody at the dealership where my car is has had this training yet. Something to do with high voltage, sensitive electronics etc etc. There are people at the workshop booked in to do the training in the upcoming months, but nobody there at the moment is certified to do the work. So they are waiting to hear back from Volvo Australia to see if someone will fly up/get sent in (who has done the training), or if they will ship the car somewhere else to get fixed.

So that's where that's at.
Wow, not fun. At least you got the loaner finally...you't think they would have made sure each dealer had a technician trained in EV service and repairs, but I guess with COVID maybe they have an excuse? Keep us posted! We had wet snow the other day when we took the car for a drive to Ballarat. The efficiency was pretty abysmal with the heating on...our usual is about 21.5 kWh.100 km...we averaged about 27.5 kWh/100 km on that cold day. Today I took the car into town to do some grocery shopping and it was the first time I've seen the "range and acceleration may be impacted due to cold battery" come up on the screen. We got the car in late September last year so this is the first taste of winter. The good news is the heater works great, and I tried the heated steering wheel and that was quite nice.
 

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Discussion Starter · #46 ·
So the car has now been towed to another dealership where there are people who have done the training, who can work on the issue to progress it's resolution. Nobody has yet told me what the actual issue is, and I think the car had to be towed to another dealership for them to actually find out. This means I won't be calling the dealership where my car was because they will have no idea (not that they had much of an idea to begin with). I also don't know what other dealership the car has been towed to. Anyway for now I'll be on Volvo Australia's back (specifically their customer service hotline) asking for updates.

This is almost getting to be one of those stories you tell your friends and they're like "You can't even make this up.."
 

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So the car has now been towed to another dealership where there are people who have done the training, who can work on the issue to progress it's resolution. Nobody has yet told me what the actual issue is, and I think the car had to be towed to another dealership for them to actually find out. This means I won't be calling the dealership where my car was because they will have no idea (not that they had much of an idea to begin with). I also don't know what other dealership the car has been towed to. Anyway for now I'll be on Volvo Australia's back (specifically their customer service hotline) asking for updates.

This is almost getting to be one of those stories you tell your friends and they're like "You can't even make this up.."
Hmm sure hope you get some answers soon!
 

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So the car has now been towed to another dealership where there are people who have done the training, who can work on the issue to progress it's resolution. Nobody has yet told me what the actual issue is, and I think the car had to be towed to another dealership for them to actually find out. This means I won't be calling the dealership where my car was because they will have no idea (not that they had much of an idea to begin with). I also don't know what other dealership the car has been towed to. Anyway for now I'll be on Volvo Australia's back (specifically their customer service hotline) asking for updates.

This is almost getting to be one of those stories you tell your friends and they're like "You can't even make this up.."
Makes you wish you had left a gps tracker on your car …

Good luck.
 

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Discussion Starter · #49 ·
Ok so here we are....6 weeks in and I have another update. There has been a little progress but nothing that's close to a solution yet. I'm now dealing with Volvo Australia directly and I've managed to find a customer relations manager there who feels like he actually cares about my issue.

So the latest is...
  • My car had to be towed to another dealership where a technician there has had the required training
  • Specialist tools had to be shipped up interstate from Sydney to Brisbane (~1000km)
  • They still don't know the actual problem yet, but they think it's to do with the battery management system. To do this work they need to remove the battery which has some one-time use parts on it. These parts need to be replaced and need to be shipped from Sweden. Even with express shipping it's 5-6 days. Apparently these parts have already been ordered in anticipation of being needed.
  • The customer relations manager said the lead technical person of Volvo Australia is involved in my case, and so is one of the directors of Volvo Australia, simply because of the time it has taken to fix so far, and apparently I am the first person in the country to have this issue.
  • To be this long and they STILL can't tell me exactly what's wrong with it... I've hit up Volvo Australia for some free accessories. I mean really... free accessories will cost them almost nothing, but will make me feel a little better.

In other news I stumbled across someone in Malaysia who seemed to have the exact same problem as me (same symptoms and same outcome with the vehicle just stopping in the middle of the road).

If it weren't for all the supply constraints with literally everything at the moment.... I think I would have lost my paitence with this long ago. The Model Y was just announced here in Australia last week and if they had those just sitting around on the shelf, I would just get a refund from Volvo, buy one of those and move on with my life.
 

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I am so sorry that you have so much trouble with your car!

I agree, a few accessories won't hurt Volvo but might ease your pain a little.

I heard that Tesla has enough of it's own problems plus horrible service. So it might not be the solution you are looking for.
 

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Can you get a refund on your volvo and get them to give you another at a discount :p

It would be good business to take yours to research on and give you one that you know. WORKS.

Hope you get resolution soon :(
 
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You are getting somewhere. I am going to call my dealership next week if they did not. I hope my HV battery will arrive in July and it is 1-2 days to swapped it. Anyway fingers crossed to get your car sooner. Ask for free accessories. You stole my idea :LOL:(y) that is exactly what I am thinking.
 

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First, sorry to hear of the experience and thank you for sharing here
Secondly, you're probably one of the most patient person EVER and not giving up! 6 weeks....
Curious..... has Dealer given you all other OPTIONS if it now goes on 2 months.....then 3 months..... They can't expect you to drive a Loaner forever..... AND the longer it goes, the better / more the list of options should be !
Given how unique and complex it is, and how long its been, not just Accessories but monthly payment covered as well if they expect you to stick around as a loyal Customer.

Sigh....hope there are options that works our for you.
 

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First, sorry to hear of the experience and thank you for sharing here
Secondly, you're probably one of the most patient person EVER and not giving up! 6 weeks....
Curious..... has Dealer given you all other OPTIONS if it now goes on 2 months.....then 3 months..... They can't expect you to drive a Loaner forever..... AND the longer it goes, the better / more the list of options should be !
Given how unique and complex it is, and how long its been, not just Accessories but monthly payment covered as well if they expect you to stick around as a loyal Customer.

Sigh....hope there are options that works our for you.
We have to be patient. I am anticipating waiting time between 1-2 months for my new battery. Buying an electric vehicle or even an ICE is a risk at the current supply chain situation. Lots of manufacturers pushed their EVs despite the underlying problems due to extremely high demand. Sell as much as you can right now (perhaps this is business 101). Friend of mine with cracked Tesla 3 windshield has to wait 3-6 weeks for new one. Another coworker with model 3 hit a deer and left headlight is broken. Waiting time for new headlight from Tesla 4-6 months. Other brands are perhaps little bit better and depends on the part. However I completely agree with you that we cannot drive loaner forever but having the dealer to buy the car back is not best option either or swap it where the waiting time is 6-7 months at the best. Particularly in my situation I have great dealership and I know them for 15 years already. Despite there are lack of loaners just because everything take so much time they were able to find one right way for me. Brand new. Perhaps they took it from the lot I do not know but I have one. I know it is not the product I payed for but I understand the situation.
However at the present, to make the EVs 100% reliable is only possible if we have another EV ;)
 

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We have to be patient. I am anticipating waiting time between 1-2 months for my new battery. Buying an electric vehicle or even an ICE is a risk at the current supply chain situation. Lots of manufacturers pushed their EVs despite the underlying problems due to extremely high demand. Sell as much as you can right now (perhaps this is business 101). Friend of mine with cracked Tesla 3 windshield has to wait 3-6 weeks for new one. Another coworker with model 3 hit a deer and left headlight is broken. Waiting time for new headlight from Tesla 4-6 months. Other brands are perhaps little bit better and depends on the part. However I completely agree with you that we cannot drive loaner forever but having the dealer to buy the car back is not best option either or swap it where the waiting time is 6-7 months at the best. Particularly in my situation I have great dealership and I know them for 15 years already. Despite there are lack of loaners just because everything take so much time they were able to find one right way for me. Brand new. Perhaps they took it from the lot I do not know but I have one. I know it is not the product I payed for but I understand the situation.
However at the present, to make the EVs 100% reliable is only possible if we have another EV ;)
You're right.....everything in perspective, parts delay....new car limitation to none (same goes for loaners).....over MSRPs.....there are not many options feasible.....all these result in minimal to no wiggle room to squeeze anything out from Dealers either.....Perhaps at current state, the goal is to at least obtain a Loaner!

I hope your battery arrives timely as well and that it fixes the core issue !
 
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