I grew, even their customer car, while trying to be helpful, does not have the answers. My Volvo On Call, or Volvo Cars as it is now called, won’t pair complaining about 3 keys. Yet wife’s T5 paired with 2 keys. So their answer was wait until I get my 3rd key, WFH? Then the app is still not showing available on Google Play Store for me in US, whether I go to Play Store direct or via app.100% on all of this - I do have the latest software and yes, I feel like there is maybe one magical unicorn Volvo person who may know what's actually going on with these cars. Otherwise, I typically feel WAY more knowledgeable - mainly thanks to all of you here. 🙏
Update. Had to factory reset the infotainment system to delete the registered device (they really need to fix that process where you can't delete from the vehicle, but only from the app). Everything looks yo be working again.So I had no issues setting up VOC when I took delivery three weeks back. Everything even worked as expected, with a bit delay in updating car staus in the app.
Then the Android app got updated yesterday and now my car is gone from the app 😅
I can still see my other car, an XC90, but the XC40 is gone.
Latest March software in car, latest Android app version, Google Pixel 5 phone.
I'll try and reinstall when I get home so I have access to all three of my keys.
I've tried this twice already to no avail. Not doing it again - like you said - they need to push out the ability to remove via the vehicle...Update. Had to factory reset the infotainment system to delete the registered device (they really need to fix that process where you can't delete from the vehicle, but only from the app). Everything looks yo be working again.
Can anyone else confirm that to first connect to VOC, you need to use the admin account associated with Key #1? I have been having trouble with pair my iphone to the P8 but always fail (says no phone found) and I'm using key #2.This is what I know about VoC:
1) The first Profile I setup is the "Admin" and will require 3 Keys and (as far as I know) can only be viewed on 1 device and can be associated to the #1 key
2) An additional profile can be setup as a "User" and only requires 1 Key and (as far as I know) can only be viewed on 1 device and can be associated to the #2 key
Does anyone know if an Admin or User can install VoC on an additional device or is it one device per account? (My Tesla app is viewable on all my devices and just requires my Tesla login)
I also discovered that the car image in the VoC app can slide sideways View attachment 805 View attachment 806
I got an email from them in May that it IS ready to use and to get the latest software update from my dealer, which I did. That's where my frustration lies. If that email hadn't come through I wouldn't have gotten disappointed/let down...It literally says the app does not work with the recharge yet . Why is everyone getting frustrated that the app doesn't work? We know it doesn't work. Chill out until they say it's ready to use.
Just because some people have gotten some data here and there doesn't mean it's ready to go yet.
I use the app flawlessly with my other on call Volvos, and I'll wait for it to work with my XC40 Recharge.